Senior Operations Lead - Registration & Content

Entertainmentgears; Riyadh; Hybrid; SAR 300,000 - 420,000; Full time

Job summary

Entertainmentgears is seeking an experienced Operations Manager to lead Registration and Content Operations for a major Riyadh project. You will oversee the registration platform, onboarding team, trainings, and content workflows, ensuring data quality and timely communications.

The role demands 10+ years in operations or digital platforms, strong leadership, and deep experience with CMS/CRM systems across large-scale events in Saudi Arabia.

Qualifications

• Minimum 10 years of experience in operations, registration, event technology or digital operations.
• Strong management and team leadership experience.
• Proven experience managing registration or CRM systems.
• Hands-on experience with website CMS platforms and content workflows.
• Experience supporting large-scale events in Saudi Arabia or the GCC.

Responsibilities

• Manage day-to-day operation of the registration system, including workflows, user roles, data quality and issue escalation.
• Build and lead the registration onboarding team, including workflows, scripts, SLAs and capacity planning.
• Deliver system training, user guides and refresher sessions for stakeholders.
• Manage stakeholder requests through a structured intake, tracking and escalation process.
• Prepare, schedule and dispatch newsletters and stakeholder communications.
• Manage website and mobile app content requests from intake through publication.
• Administer back-end CMS operations, publishing, access control and content quality checks.
• Establish content governance, approval levels, turnaround times and quality standards.
• Coordinate with web, mobile, design and technical teams on releases and urgent updates.
• Produce operational dashboards and reports covering registration volumes, turnaround times, backlog, adoption and data quality.
• Maintain SOPs, process documentation, risk logs and issue trackers.
• Support live-event registration readiness and post-event data and content handover.

Skills

Operations leadership

Registration systems

Stakeholder training

Dashboards & reporting

Data privacy

Project management

Communication skills

Arabic & English

Education

Bachelor's degree in Business, Operations, Information Systems or related field

Tools

CMS platforms

CRM systems

Dashboard tools

Job description

Entertainmentgears is seeking an experienced Operations Manager to lead Registration and Content Operations for a major Riyadh project. You will oversee the registration platform, onboarding team, trainings, and content workflows, ensuring data quality and timely communications.

The role demands 10+ years in operations or digital platforms, strong leadership, and deep experience with CMS/CRM systems across large-scale events in Saudi Arabia.