Operations Manager – Registration & Content Operations

Entertainmentgears; Riyadh; Hybrid; SAR 300,000 - 420,000; Full time

Job summary

Entertainmentgears is seeking an experienced Operations Manager to lead Registration and Content Operations for a major Riyadh project. You will oversee the registration platform, onboarding team, trainings, and content workflows, ensuring data quality and timely communications.

The role demands 10+ years in operations or digital platforms, strong leadership, and deep experience with CMS/CRM systems across large-scale events in Saudi Arabia.

Qualifications

• Minimum 10 years of experience in operations, registration, event technology or digital operations.
• Strong management and team leadership experience.
• Proven experience managing registration or CRM systems.
• Hands-on experience with website CMS platforms and content workflows.
• Experience supporting large-scale events in Saudi Arabia or the GCC.

Responsibilities

• Manage day-to-day operation of the registration system, including workflows, user roles, data quality and issue escalation.
• Build and lead the registration onboarding team, including workflows, scripts, SLAs and capacity planning.
• Deliver system training, user guides and refresher sessions for stakeholders.
• Manage stakeholder requests through a structured intake, tracking and escalation process.
• Prepare, schedule and dispatch newsletters and stakeholder communications.
• Manage website and mobile app content requests from intake through publication.
• Administer back-end CMS operations, publishing, access control and content quality checks.
• Establish content governance, approval levels, turnaround times and quality standards.
• Coordinate with web, mobile, design and technical teams on releases and urgent updates.
• Produce operational dashboards and reports covering registration volumes, turnaround times, backlog, adoption and data quality.
• Maintain SOPs, process documentation, risk logs and issue trackers.
• Support live-event registration readiness and post-event data and content handover.

Skills

Operations leadership

Registration systems

Stakeholder training

Dashboards & reporting

Data privacy

Project management

Communication skills

Arabic & English

Education

Bachelor's degree in Business, Operations, Information Systems or related field

Tools

CMS platforms

CRM systems

Dashboard tools

Job description

We're Hiring: Operations Manager - Registration & Content Operations

Employment: Full-time, fixed-term until end of April 2027

Seniority: Senior Manager

We are looking for an experienced Operations Manager to lead Registration and Content Operations for a major project in Riyadh.

This role will oversee the registration platform and onboarding team, stakeholder training, newsletters and communications, as well as the operational processes required to keep website and mobile application content accurate and up to date.

Key Responsibilities

• Manage the day-to-day operation of the registration system, including workflows, user roles, data quality and issue escalation


• Build, lead and manage the registration onboarding team, including workflows, scripts, SLAs and capacity planning


• Deliver system training, user guides and refresher sessions for stakeholders


• Manage stakeholder requests through a structured intake, tracking and escalation process


• Prepare, schedule and dispatch newsletters and stakeholder communications


• Manage website and mobile application content requests from intake through approval and publication


• Administer back-end CMS operations, publishing, access control and content quality checks


• Establish content governance, approval levels, turnaround times and quality standards


• Coordinate with web, mobile, design and technical teams on releases and urgent updates


• Produce operational dashboards and reports covering registration volumes, turnaround times, backlog, adoption and data quality


• Maintain SOPs, process documentation, risk logs and issue trackers


• Support live-event registration readiness and post-event data and content handover

Requirements

• Minimum 10 years of experience in operations, registration, event technology or digital operations


• Strong management and team leadership experience


• Proven experience managing registration or CRM systems


• Hands-on experience with website CMS platforms and content workflows


• Experience managing newsletters and communication dispatch


• Strong background in stakeholder training, reporting and dashboard development


• Experience supporting large-scale events in Saudi Arabia or the GCC


• Strong process design, workflow management and service-level management skills


• Working knowledge of data privacy and access-control principles


• Bachelor's degree in Business, Operations, Information Systems or a related field


• Fluent in Arabic and English, spoken and written


• Currently based in Saudi Arabia with valid permission to work in the Kingdom


• Experience with government or semi-government entities is an advantage

If you have strong experience across registration operations, digital platforms, content management and stakeholder coordination, we would be interested in hearing from you.

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