Senior NOC Engineer – Monitoring & IT Operations

Elm Co; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Elm Co. is seeking a Senior Engineer for the Monitoring Operations Center in Riyadh to oversee health, availability and performance of IT production infrastructure and digital services.

You will identify alerts, perform initial investigations, create or track incidents and escalate to the right teams, ensuring SLA adherence and timely resolution. The role emphasizes continuous monitoring, incident coordination across L2/L3, and accurate handover between shifts to maintain service stability and

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering or a related discipline.
• ITIL Foundation, SolarWinds, Elastic, Linux, Microsoft, networking or observability certifications are advantageous but not mandatory.
• Willingness to work within a shift-based operations environment where required.

Responsibilities

• Monitor production infrastructure, applications, networks, and critical digital services.
• Monitor dashboards, events, alerts and service-health indicators.
• Identify service degradation, availability issues and abnormal conditions.
• Validate alerts before escalation and distinguish actionable events from false alarms.
• Perform first-level analysis of monitoring alerts.
• Create or validate incidents and escalate to the appropriate L2/L3 support teams.
• Track incidents until restoration and provide regular operational updates.
• Follow SLA and escalation procedures during incidents.
• Maintain incident notes and prepare daily shift reports.

Job description

Elm Co. is seeking a Senior Engineer for the Monitoring Operations Center in Riyadh to oversee health, availability and performance of IT production infrastructure and digital services.

You will identify alerts, perform initial investigations, create or track incidents and escalate to the right teams, ensuring SLA adherence and timely resolution. The role emphasizes continuous monitoring, incident coordination across L2/L3, and accurate handover between shifts to maintain service stability and