NOC Monitoring Engineer - Production IT Operations

Elm Co; Riyadh; On-site; SAR 55,000 - 90,000; Full time

Job summary

Elm Co. is seeking an Engineer- Monitoring Operations Center to continuously monitor IT production health, availability and performance. You will act as the first line for alerts, verify incidents, and coordinate with L2/L3 teams to restore services within SLAs.

The role covers initial troubleshooting, incident management, and operational handover, enabling continuous service quality and rapid response across multiple critical systems and dashboards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering or a related discipline.
• ITIL Foundation, SolarWinds, Elastic, Linux, Microsoft, networking or observability certifications are advantageous but not mandatory.
• Willingness to work within a shift-based operations environment where required.

Responsibilities

• Monitor production infrastructure, applications, networks and digital services for health and performance.
• Identify incidents, validate alerts and escalate to appropriate teams per SLA.
• Perform initial troubleshooting, review logs and metrics to support incident resolution.
• Maintain incident notes, provide timely operational updates and handover between shifts.
• Support daily shift reporting and continuous improvement of dashboards and alerts.

Skills

NOC operations

ITIL awareness

Monitoring

Scripting (Python/Bash)

Education

Bachelor's degree in Computer Science/IT/CE

ITIL Foundation certification

Tools

SolarWinds

Elastic

Linux

Windows

Job description

Elm Co. is seeking an Engineer- Monitoring Operations Center to continuously monitor IT production health, availability and performance. You will act as the first line for alerts, verify incidents, and coordinate with L2/L3 teams to restore services within SLAs.

The role covers initial troubleshooting, incident management, and operational handover, enabling continuous service quality and rapid response across multiple critical systems and dashboards.