Senior Level 3 Support Engineer System Troubleshooter

InnovationTeam; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology solutions company in Riyadh is seeking a skilled Level 3 Support Engineer to provide technical support and troubleshoot complex issues. You will work closely with development teams to enhance system performance and resolve escalations from lower support levels. Ideal candidates have at least 3 years of experience, strong analytical skills, and a background in enterprise systems and loyalty platforms.

Qualifications

• Minimum of 3 years in technical support, preferably in enterprise systems.
• Strong analytical skills for diagnosing complex issues.
• Basic knowledge of loyalty programs is desirable.

Responsibilities

• Resolve complex technical issues using structured troubleshooting methods.
• Own escalated issues from Level 1 and 2 support teams.
• Collaborate with developers to implement system fixes.

Skills

Technical support experience

System administration

Troubleshooting software applications

Analyzing system logs

SQL Server knowledge

C# .NET knowledge

Communication skills

Education

Bachelor’s degree in Computer Science or IT

Tools

Graylog

Elastic Search

Job description

A technology solutions company in Riyadh is seeking a skilled Level 3 Support Engineer to provide technical support and troubleshoot complex issues. You will work closely with development teams to enhance system performance and resolve escalations from lower support levels. Ideal candidates have at least 3 years of experience, strong analytical skills, and a background in enterprise systems and loyalty platforms.