Senior Last-Mile Operations Lead, Ultra Fast Grocery

Amazon Inc.; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

Amazon Ultra Fast Grocery (UFG) operations in KSA is seeking an Operations Lead to oversee daily end-to-end last mile operations for one large site or multiple small sites, supervising dispatch, ensuring safety, quality, productivity and cost targets while delivering reliable service.

You will drive performance management of your team and DSP partners, design and implement training for delivery associates, work with DSPs to streamline processes, and conduct 4M/5S and GEMBA safety audits to

Qualifications

• Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
• Strong written and verbal communication.
• Proficiency in MS Excel.
• Willingness to travel to stores within KSA.

Responsibilities

• Managing, on a daily basis, end to end last mile operations for either one large site or a combination of small sites, supervising last mile dispatch operations.
• Meeting customer facing metrics, while maintaining operational / cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members and DSP partners. Preparing and implementing training and development plans for the DAs.
• Working closely with DSP to continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.

Skills

Communication skills

English fluency

Customer facing experience

Education

Bachelor's degree

Tools

MS Excel

SQL

Job description

Amazon Ultra Fast Grocery (UFG) operations in KSA is seeking an Operations Lead to oversee daily end-to-end last mile operations for one large site or multiple small sites, supervising dispatch, ensuring safety, quality, productivity and cost targets while delivering reliable service.

You will drive performance management of your team and DSP partners, design and implement training for delivery associates, work with DSPs to streamline processes, and conduct 4M/5S and GEMBA safety audits to