Operations Lead - Ultra Fast Grocery

Amazon Inc.; Riyadh; On-site; SAR 120,000 - 240,000; Full time

Job summary

Amazon Inc. in Riyadh is seeking an Operations Lead to manage Ultra Fast Grocery store operations across one large site or multiple locations. You will oversee end-to-end UTR operations, lead a team, collaborate with merchant stakeholders, and ensure safety, quality, and productivity targets are met.

The role emphasizes process improvement, performance management, and aligning with Amazon's service standards, with on-site duties in Saudi Arabia.

Qualifications

• Minimum 1 year of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Experience using Microsoft Office products and applications.
• Experience in data analysis, including interpreting information and identifying insights to support decision-making.

Responsibilities

• Manage daily end-to-end Under the Roof (UTR) operations for one large site or multiple smaller sites.
• Supervise store operations to ensure consistent execution of established operational procedures.
• Support the effective management of third-party store operations.
• Monitor daily activities to ensure customer-facing performance metrics are achieved.
• Maintain operational productivity, service quality, and safety standards.
• Identify operational challenges and implement appropriate corrective actions.
• Ensure store activities support Amazon Ultra Fast Grocery service expectations.
• Take responsibility for maintaining consistent operational performance across assigned locations.
• Supervise team members and provide guidance on daily operational responsibilities.
• Monitor employee productivity, work quality, and adherence to safety requirements.
• Motivate and coach associates to achieve or exceed operational performance expectations.
• Provide regular performance feedback and identify areas requiring improvement.
• Prepare and implement training and development plans for order pickers.

Skills

Store operations

Team leadership

Data analysis

MS Office

Stakeholder collaboration

Safety procedures

Operational audits

Problem solving

Education

Bachelor's degree

Job description

Operations Lead - Ultra Fast Grocery Job Snapshot - Role: Operations Lead - Ultra Fast Grocery - Location: Riyadh, Saudi Arabia - Industry: Logistics and Supply Chain - Function: Operations Management - Experience: Minimum 1 year - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Afaq - Warehouse Branch - J02 is seeking an Operations Lead to manage Amazon Ultra Fast Grocery (UFG) store operations in Riyadh, Saudi Arabia. The position involves overseeing daily Under the Roof (UTR) operations, supervising third-party store activities, managing team performance, and maintaining operational quality, productivity, and safety standards. The successful candidate will lead operations at either one large site or a combination of smaller sites, ensuring efficient order processing and consistent customer service performance. The role also requires close coordination with merchant stakeholders, employee coaching, operational reporting, and continuous process improvement. This opportunity is part of Amazon 's Ultra Fast Grocery operations, which focuses on developing and operating fast delivery services for customers across the region.

Job Details - Country: Saudi Arabia - City: Riyadh - Industry: Logistics and Supply Chain - Function: Operations Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities Ultra Fast Grocery Operations Management

• Manage daily end-to-end Under the Roof (UTR) operations for one large site or multiple smaller sites.
• Supervise store operations to ensure consistent execution of established operational procedures.
• Support the effective management of third-party store operations.
• Monitor daily activities to ensure customer-facing performance metrics are achieved.
• Maintain operational productivity, service quality, and safety standards.
• Identify operational challenges and implement appropriate corrective actions.
• Ensure store activities support Amazon Ultra Fast Grocery service expectations.
• Take responsibility for maintaining consistent operational performance across assigned locations.

Team Leadership and Performance Management

• Supervise team members and provide guidance on daily operational responsibilities.
• Monitor employee productivity, work quality, and adherence to safety requirements.
• Motivate and coach associates to achieve or exceed operational performance expectations.
• Provide regular performance feedback and identify areas requiring improvement.
• Prepare and implement training and development plans for order pickers.
• Support employee development through coaching and performance management activities.
• Maintain team morale while ensuring accountability for operational results.
• Apply company policies consistently and fairly across assigned teams.

Attendance and Workforce Compliance

• Ensure Amazon attendance tracking policies are implemented and administered consistently.
• Monitor employee attendance and compliance with established workforce procedures.
• Maintain appropriate operational reporting related to team performance.
• Address performance concerns through established company processes.
• Support consistent application of employee management and operational policies.

Operational Performance and Quality Control

• Monitor customer-facing metrics and operational performance indicators.
• Ensure productivity and quality targets are achieved across assigned store operations.
• Review under-the-roof and on-the-road performance measures relevant to service delivery.
• Analyze operational results to identify opportunities for improvement.
• Use performance data to support informed operational decisions.
• Implement actions that improve efficiency while maintaining service quality and employee safety.
• Monitor the effectiveness of operational improvements and maintain consistent performance standards.

Safety, Audits and Workplace Standards

• Conduct daily 4M, 5S, and Safety GEMBA audits across assigned stores.
• Identify safety concerns, operational inefficiencies, and areas requiring corrective action.
• Ensure employees follow established workplace safety procedures.
• Maintain safe operating conditions across store activities.
• Promote employee awareness of safety and operational quality requirements.
• Support continuous improvement through regular workplace observations and audits.

Merchant and Stakeholder Coordination

• Work closely with merchant stakeholders to improve store operating processes.
• Identify opportunities to strengthen coordination between store teams and merchant partners.
• Communicate operational challenges and improvement requirements to relevant stakeholders.
• Collaborate on initiatives that support sustained improvements in service performance.
• Maintain effective working relationships with internal teams and external operational partners.

Continuous Improvement and Operational Leadership

• Identify opportunities to improve store productivity, service quality, and operational efficiency.
• Support the implementation of operational improvements across assigned locations.
• Use data analysis and performance observations to guide improvement activities.
• Maintain accountability for operational results and team performance.
• Act as a stand-in for the Area Manager when required.
• Support broader operational leadership responsibilities during the Area Manager 's absence.

Basic Qualifications

• Minimum 1 year of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Experience using Microsoft Office products and applications.
• Experience in data analysis, including interpreting information and identifying insights to support decision-making.

Preferred Qualifications

• Bachelor 's degree.

Required Skills and Competencies

• Understanding of daily store, warehouse, or logistics operations.
• Ability to supervise operational teams and coordinate work activities.
• Team performance management, coaching, and employee development skills.
• Knowledge of operational productivity and quality monitoring.
• Ability to interpret performance data and make informed decisions.
• Proficiency in Microsoft Office applications.
• Strong organizational and operational coordination skills.
• Ability to identify process improvement opportunities.
• Understanding of workplace safety procedures and operational audits.
• Effective communication and stakeholder collaboration skills.
• Ability to manage operational challenges while maintaining service standards.
• Attention to detail in performance reporting and operational compliance.
• Ability to maintain employee morale and support team productivity.
• Flexibility to oversee operations across one or multiple store locations.

Role Expectations The Operations Lead is expected to maintain efficient Ultra Fast Grocery operations while achieving customer-facing performance targets, operational quality standards, and workplace safety requirements. The position requires active supervision of store activities, consistent employee performance management, and effective collaboration with merchant stakeholders. The successful candidate must be capable of independently managing assigned operations and assuming Area Manager responsibilities when required.

Workplace Accessibility and Accommodations Amazon provides information about workplace accommodations and adjustments for candidates with disabilities during the application and hiring process, including interviews and onboarding. Candidates requiring assistance can review the accommodation information at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed may contact their Recruiting Partner for further guidance.

About Amazon Ultra Fast Grocery Amazon Ultra Fast Grocery is part of Amazon 's operations focused on developing and delivering fast grocery services to customers. The business supports new delivery models and operational processes designed to improve customer convenience and service efficiency. The Operations Lead contributes to these objectives by managing daily store operations, developing operational teams, maintaining safety standards, and supporting continuous improvements in service performance.

Job Reference Job ID: A10551584