Operations Executive, Amazon Now

Amazon Inc.; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

Amazon Ultra Fast Grocery (UFG) operations in KSA is seeking an Operations Lead to oversee daily end-to-end last mile operations for one large site or multiple small sites, supervising dispatch, ensuring safety, quality, productivity and cost targets while delivering reliable service.

You will drive performance management of your team and DSP partners, design and implement training for delivery associates, work with DSPs to streamline processes, and conduct 4M/5S and GEMBA safety audits to

Qualifications

• Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
• Strong written and verbal communication.
• Proficiency in MS Excel.
• Willingness to travel to stores within KSA.

Responsibilities

• Managing, on a daily basis, end to end last mile operations for either one large site or a combination of small sites, supervising last mile dispatch operations.
• Meeting customer facing metrics, while maintaining operational / cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members and DSP partners. Preparing and implementing training and development plans for the DAs.
• Working closely with DSP to continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.

Skills

Communication skills

English fluency

Customer facing experience

Education

Bachelor's degree

Tools

MS Excel

SQL

Job description

Description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
Key job responsibilities
We’re seeking a Team lead for UFG Last mile operations in KSA. In this role, you will be responsible for:

Managing, on a daily basis, end to end last mile operations for either one large site or a combination of small sites, supervising last mile dispatch operations:

Meeting customer facing metrics, while maintaining operational / cost targets and upholding safety and morale of the team reporting to you.

Driving performance management of your team members and DSP partners. Preparing and implementing training and development plans for the DAs.

Working closely with DSP to continuously improve the operations process and attain a sustained level of performance improvement.

Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.
Internal job description
Loop competencies
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Basic qualifications
A Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
Strong communication skills (written and verbal).
Proficiency in MS Excel.
Ability travel to different stores within KSA.

Preferred qualifications
Preferred qualifications
A self-motivated person with the ability to motivate the associates/team members.
Strong execution skills, action oriented, go getter.
Resourceful to identify the way to get things done using limited resources.
Ability to work under pressure situations.
Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
Good people management skills.
Good analytical and problem solving skills.
1-3 yrs of experience in managing a process and people as a lead.
Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Key job responsibilities

Basic Qualifications

- Experience with Microsoft Office products and applications
- Experience with Excel
- Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.