Senior L2 Enterprise App Production Support Lead

DXC Technology Morocco; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

DXC Technology Morocco is seeking an experienced L2 Application Production Support Engineer Lead to oversee the stability, security, and performance of enterprise production applications in the KSA. You will drive L2 incident management, system integration, and CI/CD deployments across Linux/Unix environments and complex ITSM workflows.

The role requires 12+ years in application production support, strong leadership, and hands-on debugging of REST/SOAP APIs, data transmissions, and security

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• 12+ years of relevant experience in Application Production Support, Technical Operations, Application Support, or Systems Integration.
• Experience leading L2 application support or production support teams.
• Strong experience supporting complex, business-critical enterprise applications.
• Experience troubleshooting APIs, integrations, databases, Linux environments, and application connectivity issues.

Responsibilities

• Lead L2 application production support activities across enterprise applications and critical production environments.
• Monitor, troubleshoot, and resolve complex production application issues while ensuring service availability and stability.
• Diagnose and resolve integration issues involving REST APIs, SOAP services, XML, Web APIs, and system-to-system communication.
• Monitor and troubleshoot data transmission between internal and external systems.
• Troubleshoot secure application connections and SSL/TLS certificate issues, including renewals, handshakes, and chain-of-trust problems.
• Apply security best practices when supporting production applications and data flows.
• Troubleshoot applications and services running on Linux/Unix environments.
• Use Linux command-line tools to analyze logs, monitor resources, check permissions, manage processes, and restart application services.
• Work with DevOps teams to support CI/CD pipelines and automated application deployments.
• Identify and troubleshoot application deployment and release issues across production environments.
• Participate in BCM and DR activities.
• Support failover exercises, system recovery validation, and production-readiness checks.
• Write and execute advanced SQL queries to investigate incidents, validate data integrity, and support root-cause analysis.
• Lead the L2 incident lifecycle and ensure incidents are properly documented, prioritized, investigated, escalated, and resolved.
• Coordinate with L3 development, infrastructure, database, security, integration, and DevOps teams for complex incidents.
• Manage incidents and service requests through enterprise ITSM platforms such as ServiceNow and Jira.
• Ensure production incidents are handled within agreed SLA requirements.
• Support problem-management and root-cause-analysis activities for recurring production issues.
• Monitor and troubleshoot secure application traffic through IBM DataPower environments where applicable.
• Provide technical guidance, operational support, and leadership to L2 application support engineers.
• Identify opportunities for automation, monitoring improvements, and proactive incident prevention.

Skills

L2 Application Support

Production Support

Incident Management

System Integration

Linux/Unix

REST APIs

SOAP

SQL / Database

DevOps / CI-CD

Security & TLS

Education

Bachelor's degree in Computer Science / Computer Engineering / Information Technology / Information Systems

Tools

ServiceNow

Jira

Postman

curl

Git

IBM DataPower

Job description

DXC Technology Morocco is seeking an experienced L2 Application Production Support Engineer Lead to oversee the stability, security, and performance of enterprise production applications in the KSA. You will drive L2 incident management, system integration, and CI/CD deployments across Linux/Unix environments and complex ITSM workflows.

The role requires 12+ years in application production support, strong leadership, and hands-on debugging of REST/SOAP APIs, data transmissions, and security