Head of IT Service Delivery & Modern Workplace

DXC Technology Morocco

Riyadh

On-site

SAR 260,000 - 420,000

Full time

5 days ago

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Job summary

DXC Technology Morocco is seeking an experienced Digital Services Lead to oversee end-to-end IT support and digital workplace services across Service Desk & End User Support, Command Center Operations, and Modern Workplace Technologies. The role emphasizes service quality, SLA performance, user experience, governance, and continuous improvement across functions.

The leader will guide functional leads, ensuring coordinated delivery of reliable IT services, strong stakeholder engagement, and a

Qualifications

Bachelor’s degree in Computer Engineering, Information Systems, IT or related field.
8+ years of experience across ITSM, Service Desk, End User Support or Digital Workplace.
Experience leading multiple IT support or operational functions and managing teams.

Responsibilities

Lead Service Desk, End User Support, and device management with strong governance.
Oversee Command Center/NOC operations, incident detection, escalation, and comms.
Govern Modern Workplace tech (Microsoft 365, Exchange, ITSM tools, device mgmt).
Drive ITIL-aligned processes, KPIs, and continuous improvement initiatives.
Coordinate with vendors, internal teams, and stakeholders; report senior leaders.
Develop reports and ensure a strong customer-focused service culture.