Senior IT Infrastructure & Operations Lead

Datamatics-Global-Services-Ltd; Riyadh; On-site; SAR 350,000 - 600,000; Full time

Job summary

Datamatics-Global-Services-Ltd leads in IT infrastructure services in Saudi Arabia and seeks a seasoned leader to direct end-to-end operations across data centers, servers, networks, Linux/Unix, SOC/NOC, storage and cloud.

The role manages a 25+ member multidisciplinary team, ensures uptime targets and service performance, and drives ITIL-aligned incident, problem and change management with senior stakeholders.

Qualifications

• 18–20 years of experience in IT infrastructure operations, service delivery and management.
• Saudi national.
• Experience leading large teams (25+ members) across multiple infrastructure technologies.
• Strong ITIL and ISO knowledge and governance experience.
• Experience with SLA/KPI management, incident, problem and change management.

Responsibilities

• Lead end-to-end enterprise IT Infrastructure Operations across Data Center, Servers, Networks, Linux/Unix, Endpoint, SOC/NOC, Storage, Backup and Cloud environments.
• Manage a multidisciplinary infrastructure team of 25+ members across multiple technologies.
• Ensure high availability, performance, capacity, reliability and operational readiness of infrastructure services.
• Own and manage SLA, OLA, KPI and uptime targets.
• Lead Major Incident Management, service restoration, escalation and RCA.
• Oversee Incident, Problem and Change Management in line with ITIL practices.
• Drive proactive monitoring and continuous service improvement of infrastructure services.
• Develop and execute Service Improvement Plans (SIP).
• Maintain operational dashboards and report service performance to senior management.
• Collaborate with SOC and security teams to maintain cybersecurity posture.
• Ensure compliance with ITIL, ISO, risk, security and governance requirements.
• Manage infrastructure-related operational, security and compliance risks.
• Drive automation and AI-enabled improvements in IT infrastructure operations.
• Identify Agentic AI use cases for monitoring, incident management and optimization.
• Manage vendors and service providers against SLAs and KPIs.
• Work with business stakeholders and leadership on infrastructure strategy and risk.

Skills

IT Infra Operations

Service Delivery

Infrastructure Management

Leadership

Stakeholder Management

Communication Skills

ITIL Proficiency

Education

Bachelor's degree in IT/CS/Engineering

Job description

Datamatics-Global-Services-Ltd leads in IT infrastructure services in Saudi Arabia and seeks a seasoned leader to direct end-to-end operations across data centers, servers, networks, Linux/Unix, SOC/NOC, storage and cloud.

The role manages a 25+ member multidisciplinary team, ensures uptime targets and service performance, and drives ITIL-aligned incident, problem and change management with senior stakeholders.