Senior Immersive Experience Facilitator

Ernst & Young AE; Riyadh; On-site; SAR 350,000 - 520,000; Full time

Job summary

Ernst & Young AE in Saudi Arabia’s Riyadh Innovation Hub seeks a senior facilitator to guide executive sessions and immersive experiences for C-suite, board members and ministers. You will shape engagements, curate journeys, and lead prototype and innovation efforts with a strong emphasis on responsible AI and business impact.

You'll collaborate with EY's technology partners and client teams to deliver measurable outcomes, executive-ready narratives, and seamless handovers to opportunities and

Qualifications

• Executive presence to lead C-suite and ministerial audiences toward clear decisions.
• Immersive experience design across physical spaces, content, live technology and moments.
• Facilitation, Design Thinking and co-creation methods with adaptable approaches.
• Applied technology fluency including generative AI, digital twins and simulations.
• Prototype direction coordinating with designers and engineers.
• Commercial mindset linking client experiences to measurable outcomes.
• Strategic thinking with storytelling, synthesis and decision-support.
• Global client perspective working with multinational teams and partners.
• Stakeholder management with senior leaders and external agencies.
• Responsible innovation including AI governance, privacy and ethics.

Responsibilities

• Executive facilitation in immersive environments, leading high-stakes sessions for C-suite and ministerial audiences.
• Experience shaping and curation of engagements from discovery to transformation.
• Applied innovation and prototype direction with AI and technology use cases.
• Commercial conversion and handover with structured outputs and clear success criteria.
• Hub practice contribution including session libraries, assets and thought leadership.

Skills

Executive presence

Immersive design

Facilitation

Tech fluency

Prototype direction

Commercial mindset

Strategic thinking

Global client perspective

Stakeholder mgmt

Responsible innovation

Job description

Your key responsibilities

• Executive facilitation in immersive environments
  Lead high-stakes sessions for C-suite executives board members and ministerial audiences including plenary discussions structured activities breakout conversations synthesis and outcome development Facilitate intensive inquiry-led conversations that challenge assumptions uncover the underlying issue and guide senior stakeholders toward informed decisions Integrate immersive spaces live demonstrations simulations and data visualizations into the client conversation rather than using them simply as presentation elements Create an inclusive and psychologically safe environment that encourages meaningful participation throughout the experience Apply strong listening skills emotional intelligence and executive presence to manage energy ambiguity conflict and politically sensitive viewpoints in real time Guide stakeholders toward alignment while preserving the complexity of the challenge and ensuring that all relevant perspectives are considered

• Experience shaping and curation
  Shape each engagement before detailed design begins by aligning with account sector and alliance leaders on the client problem audience intended decisions and measures of success Design the end-to-end client journey across discovery co-creation and transformation formats Select the spaces content demonstrations activities and prototypes that best support the client s objectives Brief the hub s immersive designer technical lead and engineering team on what should be developed adapted or visualized Direct external content or experience agencies when required Lead sessions delivered alongside technology alliance partners while ensuring EY retains ownership of the agenda narrative and client outcomes Ensure that every activity has a clear purpose intended outcome and connection to the overall client challenge

• Applied innovation and prototype direction
  Translate ambiguous challenges into clearly defined opportunity areas hypotheses and use cases grounded in business value and human needs Prioritize AI and technology use cases using criteria such as desirability feasibility viability responsible AI and adoption readiness Translate technical possibilities into executive-relevant narratives choices and investment decisions for both business and technology audiences Define what each prototype should prove including its purpose assumptions success measures guardrails and appropriate level of fidelity Direct designers and engineers to ensure that prototypes remain connected to the client problem and intended user experience without being required to act as the primary software engineer Embed responsible AI data privacy security governance and ethical considerations into concept and prototype decisions from the outset

• Commercial conversion and handover
  Produce clear outputs from each engagement including a sharpened problem statement prioritized use cases and a recommended prototype or proof-of-concept pathway Prepare structured handover packs with clear recommendations agreed success criteria a proposed funding route and a named owner within the relevant EY service line Connect experience outcomes to qualified client opportunities proposals pilots and follow-on work Build trusted relationships with senior clients ecosystem partners and technology providers Work with account and service line teams to maintain momentum following each engagement

• Hub practice contribution
  Maintain and continuously improve the hub s session library experience journeys and facilitation assets Retire outdated formats and recommend new experiences based on client demand technology developments and market priorities Feed client insights and recurring demand themes into the hub s use-case and prototyping backlog Codify reusable facilitation formats journey designs and prototype playbooks Contribute to thought leadership market eminence and the external visibility of the Riyadh Innovation Hub Share lessons and leading practices across EY s broader wavespace and innovation center network

Skills and attributes for success

To be successful in this role you will bring

• Executive presence The credibility and confidence to lead C-suite board and ministerial audiences through intensive discussions and contested topics toward clear decisions
• Immersive experience design The ability to design journeys across physical spaces content live technology and key experience moments rather than relying primarily on presentation materials
• Facilitation expertise Strong command of facilitation Design Thinking and co-creation methods with the judgment to adapt approaches to the client problem
• Applied technology fluency The ability to explain generative AI agentic AI digital twins simulation automation and data-enabled products in practical business terms including their capabilities and limitations
• Prototype direction Experience defining and directing prototypes and proofs of concept in collaboration with designers and engineers
• Commercial mindset The ability to connect client experiences to measurable outcomes qualified opportunities and follow-on work for EY
• Strategic thinking Strong problem-framing storytelling synthesis and decision-support capabilities
• Global client perspective The ability to work effectively with multinational executive teams and international technology partners adapting your approach across cultures sectors and levels of seniority
• Stakeholder management The confidence to collaborate with senior account leaders sector teams service lines alliance partners technical teams and external agencies
• Responsible innovation An understanding of responsible AI security privacy governance and ethical considerations within technology-enabled transformation

Executive presence: The credibility and confidence to lead C-suite, board and ministerial audiences through intensive discussions and contested topics toward clear decisions. Immersive experience design: The ability to design journeys across physical spaces, content, live technology and key experience moments rather than relying primarily on presentation materials. Facilitation expertise: Strong command of facilitation, Design Thinking and co-creation methods, with the judgment to adapt approaches to the client problem. Applied technology fluency: The ability to explain generative AI, agentic AI, digital twins, simulation, automation and data-enabled products in practical business terms, including their capabilities and limitations. Prototype direction: Experience defining and directing prototypes and proofs of concept in collaboration with designers and engineers. Commercial mindset: The ability to connect client experiences to measurable outcomes, qualified opportunities and follow-on work for EY. Strategic thinking: Strong problem-framing, storytelling, synthesis and decision-support capabilities. Global client perspective: The ability to work effectively with multinational executive teams and international technology partners, adapting your approach across cultures, sectors and levels of seniority. Stakeholder management: The confidence to collaborate with senior account leaders, sector teams, service lines, alliance partners, technical teams and external agencies. Responsible innovation: An understanding of responsible AI, security, privacy, governance and ethical considerations within technology-enabled transformation.

To qualify for the role, you must have

• Between 8 and 12 years of progressively senior experience across consulting, strategy, client-facing innovation or a related field.
• At least three years of experience within an innovation center, executive briefing center, customer experience center or comparable immersive client environment.
• A proven record of leading high-stakes sessions for C-suite executives, board members or ministerial-level audiences.
• Significant experience supporting multinational organizations and international clients, ideally within a global network of innovation or experience centers.
• External consulting, advisory, innovation studio or senior client-facing experience.
• Experience limited solely to internal program facilitation will not be sufficient.
• Demonstrated experience designing client engagements in which live technology, demonstrations or immersive media were central to the experience.
• A proven record of directing prototypes or proofs of concept with designers and engineers, from initial problem framing through validation.
• Working fluency in generative AI, agentic AI, automation and data, at the level required to frame use cases and constructively challenge solution choices.
• Strong storytelling, structured thinking and synthesis skills.
• The ability to operate effectively in situations involving uncertainty, complexity and changing priorities.
• Evidence of converting client sessions into practical commercial next steps, such as proposals, pilots or follow-on engagements.
• Excellent written and spoken English, with the executive presence required to lead senior international audiences.

Ideally, you ll also have

• A degree or recognized qualification in innovation, Design Thinking, service design, product management, artificial intelligence, technology, business or a related discipline.
• Experience establishing, launching or relaunching an innovation or client experience center.
• Experience working with clients in the energy, infrastructure, industrial or public sectors.
• Experience collaborating with technology alliance partners, including cloud providers, software companies and hardware vendors.
• Hands-on familiarity with low-code, no-code, generative AI or rapid prototyping environments.
• A recognized facilitation certification.
• A visible contribution to thought leadership, innovation communities or relevant industry forums.
• Arabic-language capabilities.
• Current residence in Riyadh. Candidates based elsewhere may be considered on a case-by-case basis.