Senior IBM Middleware & API Reliability Engineer

Royal Cyber Inc.; Medina; On-site; SAR 240,000 - 360,000; Full time

Job summary

Royal Cyber Inc. seeks a Senior IBM Middleware Production Support Engineer in Medina to provide L2/L3 support across DataPower, API Connect, ACE, IIB, CP4I and MQ.

You will install, configure, upgrade and monitor enterprise middleware platforms, ensuring high availability and secure API communications. The role requires deep troubleshooting, RCA, and collaboration with network, application, and database teams to restore critical services within SLA.

Qualifications

• 10+ years in IBM Middleware, Integration & Production Support.
• Hands-on with DataPower, API Connect, ACE/IIB, CP4I.
• Experience with DataPower MPGW, WSP, XML Manager, AAA, Load Balancer.
• Strong TLS/SSL, certificates, keystores and mutual TLS knowledge.
• Experience with API Connect architecture, API Gateway/Manager/Portal/Security.
• REST/SOAP/XML/JSON enterprise API integration and IBM MQ.

Responsibilities

• Provide L2/L3 production support for IBM Middleware platforms (DataPower, API Connect, ACE, IIB, CP4I).
• Perform installation, configuration, maintenance, migration and upgrades of middleware platforms.
• Monitor, troubleshoot and resolve critical production issues across environments.
• Configure and support IBM DataPower objects (MPGW, WSP, XML Manager, AAA, Load Balancer).
• Troubleshoot API integrations, TLS/SSL, and backend connectivity.
• Support IBM API Connect components (Manager, Developer Portal, Gateway, Analytics).
• Troubleshoot API deployment, gateway connectivity and API security issues.
• Support App Connect integration servers, deployments, and runtime issues.
• Configure App Connect HA/Active-Passive/Multi-Instance environments.
• Support CP4I OpenShift-based integration environments (pods, routes, services).
• Perform performance tuning, health checks and capacity analysis.
• Participate in 24x7 on-call rotations and incident management.
• Maintain documentation and provide technical guidance to junior engineers.

Skills

IBM DataPower

API Connect

ACE

IBM IIB

CP4I

IBM MQ

OpenShift

TLS/SSL

Security

HA/DR

Troubleshooting

Production support

L2/L3

End-to-end tracing

Tools

OpenShift

Job description

Royal Cyber Inc. seeks a Senior IBM Middleware Production Support Engineer in Medina to provide L2/L3 support across DataPower, API Connect, ACE, IIB, CP4I and MQ.

You will install, configure, upgrade and monitor enterprise middleware platforms, ensuring high availability and secure API communications. The role requires deep troubleshooting, RCA, and collaboration with network, application, and database teams to restore critical services within SLA.