Senior IBM Middleware Production Support Specialist

Royal Cyber; Saudi Arabia; On-site; SAR 320,000 - 520,000; Full time

Job summary

Royal Cyber is seeking a Senior IBM Middleware & API Integration Production Support Engineer with 10+ years of hands-on enterprise middleware experience. You will provide L2/L3 production support for DataPower, API Connect, ACE/IIB and CP4I in high-availability environments.

The role requires strong incident management, RCA, and deployment experience, with expertise across DataPower MPGW/WSP/XML Manager/AAA, TLS/SSL and API security.

Qualifications

• 10+ years of hands-on enterprise middleware and production support experience.
• Deep expertise in IBM DataPower, IBM API Connect, ACE, IIB, CP4I and IBM MQ.
• Strong L2/L3 troubleshooting and production incident management skills.

Responsibilities

• Provide L2/L3 production support for IBM Middleware platforms including DataPower, API Connect, ACE, IIB and CP4I.
• Perform installation, configuration, administration, maintenance, migration and version upgrades of IBM Middleware platforms.
• Monitor, troubleshoot and resolve critical production issues across middleware and API integration environments.
• Configure and support IBM DataPower objects including MPGW, WSP, XML Manager, AAA and load balancers.
• Troubleshoot REST/SOAP API integrations, XML/JSON message flows, IBM MQ and backend connectivity.
• Configure TLS/SSL, certificates, keystores, truststores and mutual TLS for secure API communication.
• Support IBM API Connect components including API Manager, Management, Developer Portal, Gateway and Analytics.
• Troubleshoot API deployment, synchronization, gateway connectivity and API security issues.
• Support App Connect / IIB integration servers, message flows and runtimes.
• Configure and troubleshoot App Connect HA, Active/Passive/Standby and Multi-Instance environments.
• Support CP4I/OpenShift-based integration environments, including pods, routes, services and deployments.
• Perform performance monitoring, tuning, capacity analysis and proactive health checks.
• Manage production deployments, configuration changes, patches and upgrades with change management.
• Conduct Root Cause Analysis and implement preventive actions for recurring issues.
• Participate in HA/DR, failover, backup/recovery and disaster-recovery activities.
• Troubleshoot complex end-to-end integration issues across DataPower API Connect App Connect/IIB IBM MQ backends.
• Collaborate with application, infrastructure, network, security and database teams to resolve issues.
• Participate in 24x7 on-call rotation and ensure SLA compliance.
• Maintain technical documentation, RCA reports and operational procedures.
• Mentor junior engineers and provide technical guidance on middleware administration.

Skills

IBM Middleware

API Integration

Production Support

Troubleshooting

DataPower MPGW

Web Service Proxy

TLS/SSL

API Connect

ACE/IIB

CP4I/OpenShift

Incident Management

Root Cause Analysis

Tools

IBM MQ

Job description

Professional Summary

We are looking for a Senior IBM Middleware & API Integration Production Support Engineer with 10+ years of strong hands-on experience in enterprise middleware, production support, integration platforms and API management.

The ideal candidate will have deep expertise in IBM DataPower, IBM API Connect, IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), CP4I and IBM MQ, with proven experience supporting complex, high-availability production environments.

The candidate should be highly experienced in L2/L3 troubleshooting, middleware administration, installation, configuration, migration, upgrades, deployments, performance tuning, security, HA/DR and production incident management. Strong practical knowledge of DataPower MPGW, Web Service Proxy, XML Manager, AAA, API Gateway, TLS/SSL, certificates, API security and App Connect HA architectures is essential.

The role requires an engineer who can independently troubleshoot complex end-to-end integration issues across API, middleware, network, security and backend systems, perform detailed RCA, and work with multiple technical teams to restore critical production services within SLA.

Job Responsibilities

• Provide L2/L3 production support for IBM Middleware platforms including DataPower, API Connect, App Connect Enterprise (ACE), IIB and CP4I.
• Perform installation, configuration, administration, maintenance, migration and version upgrades of IBM Middleware platforms.
• Monitor, troubleshoot and resolve critical production issues across middleware and API integration environments.
• Configure and support IBM DataPower objects including Multi-Protocol Gateway (MPGW), Web Service Proxy (WSP), XML Manager, User Agent, Load Balancer and AAA.
• Troubleshoot REST/SOAP API integrations, XML/JSON message flows, IBM MQ and backend connectivity.
• Configure and troubleshoot TLS/SSL, certificates, keystores, truststores, mutual TLS and secure API communication.
• Support IBM API Connect components including API Manager, Management, Developer Portal, Gateway and Analytics.
• Troubleshoot API deployment, synchronization, gateway connectivity and API security issues.
• Support IBM App Connect / IIB integration servers, message flows, deployments and runtime issues.
• Configure and troubleshoot App Connect HA, Active/Passive, Active/Standby and Multi-Instance environments.
• Support CP4I/OpenShift-based integration environments, including pods, routes, services and deployments.
• Perform performance monitoring, tuning, capacity analysis and proactive health checks.
• Manage production deployments, configuration changes, patches and platform upgrades following change-management processes.
• Perform detailed Root Cause Analysis (RCA) and implement preventive actions for recurring production issues.
• Participate in HA/DR, failover, backup/recovery and disaster-recovery activities.
• Troubleshoot complex issues across DataPower API Connect App Connect/IIB IBM MQ backend integration flows.
• Work closely with application, infrastructure, network, security and database teams to resolve complex integration issues.
• Participate in 24x7 production support/on-call rotation and ensure SLA compliance.
• Maintain technical documentation, RCA reports, architecture documents and operational procedures.
• Mentor junior engineers and provide technical guidance on middleware administration and production troubleshooting.

Job Requirements

• 10+ years of overall experience in IBM Middleware, Integration and Production Support.
• Strong hands-on experience with IBM DataPower, API Connect, App Connect Enterprise (ACE) and IIB.
• Extensive experience in DataPower MPGW, WSP, XML Manager, AAA, User Agent and Load Balancer.
• Strong understanding of TLS/SSL communication, certificates, keystores, truststores and mutual TLS.
• Strong experience with API Connect architecture, API Gateway, API Manager, Developer Portal and API security.
• Strong experience with REST, SOAP, XML, JSON and enterprise API integration.
• Good hands-on experience with IBM MQ and message-based enterprise integration.
• Strong experience with App Connect Integration Servers, Integration Nodes/Groups and message flows.
• Experience implementing and supporting Active-Passive, Active-Standby, HA and Multi-Instance App Connect environments.
• Experience with CP4I and Red Hat OpenShift is highly preferred.
• Strong Linux/Unix troubleshooting and administration skills.
• Good understanding of OAuth, JWT, API keys, authentication/authorization and XML Threat Protection.
• Experience with middleware installation, configuration, migration, patching, upgrades and production deployments.
• Strong experience in incident, problem and change management within enterprise production environments.
• Strong troubleshooting skills with the ability to perform end-to-end transaction tracing and RCA.
• Experience supporting high-availability, disaster-recovery and mission-critical production environments.
• Strong understanding of monitoring, logging, performance tuning and capacity management.
• Experience working in 24x7 enterprise production support environments.
• Excellent communication, stakeholder-management and technical leadership skills.
• Ability to mentor junior team members and independently own critical production issues.
• ITIL certification / ITIL-based production support experience is an added advantage.