Senior Customer Service Agent - Impact & Incentives

American Express Saudi Arabia; Riyadh; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading financial company in Saudi Arabia is seeking a Customer Service Agent to provide exceptional customer support via various channels. The ideal candidate will have strong communication and problem-solving abilities, with a focus on ensuring customer satisfaction. Responsibilities include responding to inquiries, resolving complaints, and documenting interactions. Join our dynamic team and enjoy a performance-driven culture with incentives for high achievers.

Benefits

Monthly incentive KPIs that reward high performance

Qualifications

• Excellent communication and problem-solving skills.
• Patient, empathetic, and able to handle difficult situations calmly.
• Strong attention to detail and ability to multitask.

Responsibilities

• Respond to customer inquiries professionally and efficiently.
• Resolve complaints, troubleshoot issues, and provide appropriate solutions.
• Document customer interactions and update internal systems accurately.

Skills

Communication skills

Problem-solving

Attention to detail

Multitasking

Ability to handle pressure

Tech-savvy

Team player

Job description

A leading financial company in Saudi Arabia is seeking a Customer Service Agent to provide exceptional customer support via various channels. The ideal candidate will have strong communication and problem-solving abilities, with a focus on ensuring customer satisfaction. Responsibilities include responding to inquiries, resolving complaints, and documenting interactions. Join our dynamic team and enjoy a performance-driven culture with incentives for high achievers.