Sales Coordinator

DINGLI; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

DINGLI in Riyadh is seeking a diligent Sales Coordinator who will support the sales team with operations and customer relationship management. The position emphasizes import customs clearance, logistics coordination, and effective order follow-up to ensure customer satisfaction and efficient sales processes.

The ideal applicant will possess excellent communication and organizational skills, have proven experience in customs and logistics, and demonstrate a customer-focused mindset.

Qualifications

• Proven experience in import customs clearance and logistics coordination.
• Solid experience in order follow-up for industrial manufacturing enterprises or trading companies.
• Fluent English in listening and speaking (mandatory).
• Proficiency in MS Office applications and CRM/ERP software.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work collaboratively in a team environment and meet deadlines.
• Customer-focused mindset with problem-solving skills.

Responsibilities

• Assist the sales team in processing orders and managing customer accounts.
• Prepare accurate quotations for customers and follow up on payments.
• Respond promptly to customer inquiries regarding products and order status.
• Coordinate import customs clearance and logistics with departments and agents.
• Prepare sales reports and monitor sales activities.
• Maintain knowledge of products and industry trends.
• Support day-to-day administrative duties.

Skills

Import customs clearance

Logistics coordination

Order follow-up

Customer relationship management

Communication skills

Organizational abilities

Problem-solving skills

Tools

MS Office

CRM software

ERP software

Job description

Job Overview

As a Sales Coordinator at Dingli KSA, you will support the sales team in daily operations and customer relationship management, with a strong emphasis on import customs clearance, logistics coordination, and order follow‑up. This position demands excellent communication skills, organizational abilities, and a proactive approach to ensure efficient sales processes and customer satisfaction.

Key Responsibilities

• Assist the sales team in processing orders, managing customer accounts, and maintaining sales records, with special attention to import‑related documentation and customs procedures.
• Prepare accurate quotations for customers and follow up on payments to ensure timely collections.
• Respond promptly and professionally to customer inquiries regarding products, pricing, and order status, including import shipments and logistics updates.
• Coordinate import customs clearance and logistics with internal departments (logistics, production, finance) and external agents to ensure timely delivery and accurate invoicing.
• Prepare sales reports and monitor sales activities to support sales performance analysis.
• Maintain up‑to‑date knowledge of products and industry trends to assist customers effectively.
• Support day‑to‑day administrative duties, including document handling, correspondence, and office supply management.

Requirements

• Proven experience in import customs clearance and logistics coordination.
• Solid experience in order follow‑up for industrial manufacturing enterprises or trading companies.
• Fluent English in listening and speaking (mandatory).
• Proficiency in MS Office applications and CRM/ERP software.
• Detail‑oriented with excellent organizational and multitasking abilities.
• Ability to work collaboratively in a team environment and meet deadlines.
• Customer‑focused mindset with problem‑solving skills.