Retail Operations Director

Foreground LLC; Riyadh; On-site; SAR 600,000 - 900,000; Full time

Job summary

Foreground LLC is seeking a seasoned Retail Operations Director to oversee end-to-end store performance across the GCC. You will drive operational excellence, implement standards, and lead customer-focused initiatives while ensuring profitability and compliance with regional regulations.

The role requires extensive experience in multi-country apparel operations, strong financial acumen, and proven leadership to align merchandising, supply chain, and marketing with brand strategy.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field; MBA preferred.

Responsibilities

• Lead the operational performance of retail stores across Saudi Arabia and the wider GCC.
• Establish and implement operating standards, ensuring consistent execution across all branches.
• Monitor KPIs including sales per square foot, inventory turnover, and staff productivity.
• Collaborate with merchandising, supply chain, and marketing teams to optimize in-store experiences.
• Drive initiatives to enhance customer satisfaction and loyalty programs.
• Ensure compliance with legal, health, and safety standards across all outlets.
• Lead store expansion and refurbishment programs aligned with brand strategy.

Skills

Leadership

Cross-functional collaboration

P&L management

Financial acumen

Education

Bachelor's degree in Business Administration / Retail Management

MBA preferred

Job description

Foreground is partnering with a leading regional apparel retailer to appoint a Retail Operations Director who will oversee end-to-end store performance, operational excellence, and customer experience across the GCC. This executive role requires a proven leader who can manage large-scale retail operations, introduce efficiency frameworks, and drive sustainable profitability while adapting to market trends and consumer behaviors.

Responsibilities

• Lead the operational performance of retail stores across Saudi Arabia and the wider GCC.
• Establish and implement operating standards, ensuring consistent execution across all branches.
• Monitor KPIs including sales per square foot, inventory turnover, and staff productivity.
• Collaborate with merchandising, supply chain, and marketing teams to optimize in-store experiences.
• Drive initiatives to enhance customer satisfaction and loyalty programs.
• Ensure compliance with legal, health, and safety standards across all outlets.
• Lead store expansion and refurbishment programs aligned with brand strategy.

Qualifications

• Bachelors degree in Business Administration, Retail Management, or related field; MBA preferred.
• 12+ years of progressive retail operations experience, with at least 5 in a senior leadership role.
• Proven expertise in managing multi-country apparel operations.
• Strong financial acumen and understanding of P&L management.
• Excellent leadership and cross-functional collaboration skills.