Restaurant Host

AccorHotel; Riyadh; On-site; SAR 56,000 - 84,000; Full time

Job summary

AccorHotel in Riyadh is seeking a polished Host/Hostess to warmly greet guests, seat them, and hand off to service staff, ensuring an elegant arrival experience.

You will manage reservations using our restaurant management system, optimize seating for peak periods, and maintain guest history notes.

Join a team focused on superb hospitality, brand standards, and Saudisation goals, with flexible shifts and an emphasis on local guest needs.

Qualifications

• Minimum 1–2 years of host/hostess or guest-facing experience in a luxury hotel, restaurant, or high-end lounge.
• Excellent command of English (spoken and written) is required.
• Arabic language skills are highly advantageous for local clients.
• Familiarity with restaurant reservation platforms and POS systems (e.g., Micros Symphony).

Responsibilities

• Greet guests warmly, escort them to tables, introduce servers and ensure comfortable seating.
• Handle reservations and optimize seating using the restaurant management system.
• Coordinate with service and kitchen teams; communicate VIP arrivals or dietary restrictions.
• Maintain a pristine reception desk and stay informed about daily specials and promotions.
• Support brand standards and localization goals, including Saudisation.

Skills

English proficiency

Arabic language

Customer service

Communication skills

Teamwork

Tools

Reservation platforms (TableCheck, OpenTable, SevenRooms)

POS systems (Micros Symphony)

Job description

Key Responsibilities

1. Guest Welcome amp Seating Management

   • Greet guests warmly and professionally upon arrival with a genuine smile using their names whenever possible especially for Accor Live Limitless ALL members and VIPs
   • Escort guests to their designated tables present menus introduce their server and ensure they are comfortably seated
   • Manage the flow of the restaurant floor efficiently balancing table distributions among service staff to prevent bottlenecks
   • Extend a gracious and polite farewell to guests as they leave ensuring their feedback is positive

2. Reservations amp System Administration

   • Handle all incoming dining inquiries bookings and walk-ins utilizing the restaurant management system e.g. TableCheck OpenTable or SevenRooms
   • Optimize seating capacity by strategically planning table allocations for breakfasts lunches theme nights and special events
   • Maintain an updated guest history database noting specific dietary preferences seating requests allergies and special occasions birthdays anniversaries

3. Operational Support amp Communication

   • Maintain a pristine organized and elegant reception desk host station at all times
   • Collaborate closely with the service and kitchen teams to communicate table changes special guest requests VIP arrivals or dietary restrictions
   • Assist the service team during peak operational hours by helping clear tables presenting bills or resetting tables if required
   • Stay thoroughly informed about daily specials menu ingredients hotel promotions and operating hours across all hotel facilities

4. Professional Etiquette amp Brand Compliance

   • Adhere strictly to M venpick grooming uniform and presentation standards
   • Handle guest complaints or wait-time frustrations diplomatically and professionally escalating issues to the Restaurant Manager when necessary
   • Support hotel localization goals Saudization by embodying authentic local hospitality and fostering a welcoming cultural environment

Skills & Qualifications

Experience: Minimum of 1 2 years of experience in a host/hostess or guest-facing role within a 5-star hotel, luxury restaurant, or high-end lounge.

Language: Excellent command of English (spoken and written) is required.

Fluency in Arabic is highly advantageous to effectively communicate with local corporate clients and families.

Technical Skills: Familiarity with modern restaurant reservation platforms and Point of Sale (POS) systems (e.g., Micros Symphony).

Interpersonal Skills: Exceptional communication and presentation skills, high emotional intelligence, a vibrant personality, and the ability to remain calm and elegant under pressure.

Flexibility: Willingness to work flexible shifts, including weekends, holidays, and split shifts according to business needs.