Host / Hostess ( Saudi National)

Sofitel; Riyadh Region; On-site; SAR 72,000 - 108,000; Full time

Job summary

The Sofitel Riyadh Hotel & Convention Center seeks a courteous host/hostess to greet guests, escort to tables, and manage seating with menu recommendations. The role requires fluent English and Arabic, Saudi nationality, and strong communication to ensure a seamless dining experience.

The successful candidate will maintain cleanliness, coordinate with the bar and kitchen, handle guest inquiries, and contribute to a high standard of hospitality in a luxury setting.

Qualifications

• Saudi national
• Excellent communication and interpersonal skills
• Fluent in English and Arabic
• Professional appearance
• Customer service oriented mindset
• Ability to multitask and stay organized

Responsibilities

• Greet and welcome guests arriving at the restaurant
• Escort guests to tables and provide menus
• Take reservations and manage seating to ensure smooth service
• Provide recommendations on food and drink and inform about specials
• Address guest requests, concerns and any issues professionally
• Coordinate with kitchen and service staff for seamless operation
• Maintain a clean, organized work environment and assist with setup/clearance
• Train new hosts and keep guests informed about specials and local attractions

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Fluent in English and Arabic

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Job Description

• Greeting and welcoming guests as they arrive at the restaurant.
• Escorting guests to their tables and providing them with menus.
• Taking reservations and managing the seating plan to ensure efficient operation.
• Providing recommendations on food and drink selections, along with information about specials and promotions.
• Ensuring that guests are attended to promptly and addressing any requests or concerns they may have.
• Coordinating with the kitchen and serving staff to ensure smooth service.
• Handling guest inquiries, feedback, and complaints in a professional and courteous manner.
• Maintaining a clean and organized work environment.
• Assist in setting up and clearing tables to ensure a smooth flow of service.
• Collaborate with the bar manager and F&B service to ensure that guest preferences and special requests are accommodated.
• Maintain knowledge of the restaurant's menu items, ingredients, and preparation methods to provide accurate information to guests.
• Help with administrative tasks such as taking reservations, managing guest lists, and updating restaurant seating arrangements.
• Assist in maintaining a high standard of cleanliness and hygiene in the dining area.
• Manage wait times and communicate accurate estimates to guests during peak hours.
• Assist in training new hostesses and support staff as needed.
• Maintain up-to-date knowledge of local attractions and events to provide recommendations to guests.
• Participate in pre-shift meetings to stay informed about daily specials, events, and any changes in restaurant operations.
• Ensure compliance with health and safety regulations in the reception and dining areas.

Qualifications

• Saudi National
• Excellent communication and interpersonal skills
• Professional appearance
• Customer service-oriented mindset
• Ability to multitask and stay organized
• Fluent in English and Arabic