Restaurant host - Saudi National

Accor; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

Accor Riyadh is seeking a friendly Host/Hostess to welcome guests, seat them, and ensure a seamless dining experience in our luxury setting.

You will manage reservations and seating, coordinate with service and kitchen teams, and maintain an elegant reception area while upholding Mövenpick presentation standards. Fluent English is required; Arabic is advantageous. Flexible shifts including weekends are expected. Minimum 1–2 years in a 5-star hotel or luxury restaurant.

Qualifications

• Experience in a host/hostess or guest-facing role in a luxury setting is preferred.
• Fluency in English is required; Arabic language skills are advantageous.

Responsibilities

• Greet and seat guests using their names when possible; escort to tables and introduce servers.
• Manage restaurant floor flow to balance table distributions and avoid bottlenecks.
• Handle reservations and walk-ins using the restaurant management system (TableCheck, OpenTable or SevenRooms).
• Optimize seating for breakfasts, lunches, theme nights, and events; maintain updated guest history (dietary restrictions, seating requests, special occasions).
• Maintain a pristine reception desk and collaborate with service and kitchen teams to communicate changes and requests.
• Assist service during peaks by clearing and resetting tables; stay informed about daily specials and promotions; uphold grooming standards.
• Handle guest complaints diplomatically and escalate to Restaurant Manager when needed.
• Support localization goals by embodying authentic hospitality and local cultural environment.

Skills

Customer service

English fluency

Arabic language

Reservation platforms

POS systems

Interpersonal skills

Flexibility

Tools

Micros Symphony POS

TableCheck/OpenTable/SevenRooms

Job description

Key Responsibilities

1. Guest Welcome & Seating Management

Greet guests warmly and professionally upon arrival with a genuine smile, using their names whenever possible (especially for Accor Live Limitless/ALL members and VIPs).

Escort guests to their designated tables, present menus, introduce their server, and ensure they are comfortably seated.

Manage the flow of the restaurant floor efficiently, balancing table distributions among service staff to prevent bottlenecks.

Extend a gracious and polite farewell to guests as they leave, ensuring their feedback is positive.

2. Reservations & System Administration

Handle all incoming dining inquiries, bookings, and walk-ins utilizing the restaurant management system (e.g., TableCheck, OpenTable, or SevenRooms).

Optimize seating capacity by strategically planning table allocations for breakfasts, lunches, theme nights, and special events.

Maintain an updated guest history database, noting specific dietary preferences, seating requests, allergies, and special occasions (birthdays, anniversaries).

3. Operational Support & Communication

Maintain a pristine, organized, and elegant reception desk/host station at all times.

Collaborate closely with the service and kitchen teams to communicate table changes, special guest requests, VIP arrivals, or dietary restrictions.

Assist the service team during peak operational hours by helping clear tables, presenting bills, or resetting tables if required.

Stay thoroughly informed about daily specials, menu ingredients, hotel promotions, and operating hours across all hotel facilities.

Adhere strictly to Mövenpick grooming, uniform, and presentation standards.

Handle guest complaints or wait-time frustrations diplomatically and professionally, escalating issues to the Restaurant Manager when necessary.

Support hotel localization goals (Saudization) by embodying authentic local hospitality and fostering a welcoming cultural environment.

Skills & Qualifications

Experience: Minimum of 1-2 years of experience in a host/hostess or guest-facing role within a 5-star hotel, luxury restaurant, or high-end lounge.

Language: Excellent command of English (spoken and written) is required. Fluency in Arabic is highly advantageous to effectively communicate with local corporate clients and families.

Technical Skills: Familiarity with modern restaurant reservation platforms and Point of Sale (POS) systems (e.g., Micros Symphony).

Interpersonal Skills: Exceptional communication and presentation skills, high emotional intelligence, a vibrant personality, and the ability to remain calm and elegant under pressure.

Flexibility: Willingness to work flexible shifts, including weekends, holidays, and split shifts according to business needs.