Reservations Supervisor

SOFITEL; Makkah Region; On-site; SAR 89,280 - 156,240; Full time

Benefits offered by this job

Discounted Heartist rates

Global career opportunities

Continuous learning and capability发展

Job summary

Accor is seeking a professional Reservations Supervisor for our property in Makkah, Saudi Arabia. The role focuses on supervising the Reservations Department, guiding the team, and ensuring accurate reservation data in the system.

The ideal candidate will have a hospitality or business background, strong English communication, and the ability to upsell hotel services. This on-site position offers growth within a global hospitality group.

Qualifications

• Diploma or degree in hospitality or business administration as stated in the qualifications.
• Minimum 1 year of experience in a similar role, or 6 months of experience in reservations/front office operations.
• Proficiency with Microsoft Office and OPERA PMS.

Responsibilities

• Supervise the daily operations of the Reservations Department ensuring efficient handling of all reservation requests.
• Oversee incoming reservations via phone, email and online booking channels ensuring accuracy, timeliness and adherence to hotel standards.
• Support, coach and provide guidance to the reservations team to ensure excellent guest service and productivity.
• Ensure accurate entry and maintenance of reservation data in the PMS (OPERA).
• Monitor room inventory, availability and rate integrity to maximize occupancy and revenue opportunities.
• Promote hotel facilities, room categories, packages and special offers while upselling.

Skills

Customer service orientation

Excellent English communication

Team leadership

Multitasking in fast-paced environment

Education

Diploma in Hotel Management

Bachelor’s degree in Hotel Administration

Business Administration

Tools

OPERA

Job description

Company Description

At Accor we believe that hospitality is a work of heart We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team We are committed to taking positive action in terms of business ethics and integrity responsible tourism sustainable development community outreach and diversity and inclusion With an expansive portfolio of iconic hotels and brands Accor offers boundless opportunities for career advancement and professional development across the globe Join a team where you can be all you are grow and create your path work with purpose and enjoy and feel valued This is a high-impact role with growth opportunities for an ambitious applicant Make it your next move

Job Description

We are seeking a professional organized and customer-focused Reservations Supervisor to join our team in Makkah Saudi Arabia

Key Responsibilities

• Supervise the daily operations of the Reservations Department ensuring efficient handling of all reservation requests
• Oversee incoming reservations via phone email and online booking channels ensuring accuracy timeliness and adherence to hotel standards
• Support coach and provide guidance to the reservations team to ensure excellent guest service and productivity
• Ensure accurate entry and maintenance of reservation data in the Property Management System PMS
• Monitor room inventory availability and rate integrity to maximize occupancy and revenue opportunities
• Promote hotel facilities room categories packages and special offers while encouraging upselling and cross-selling
• Handle complex reservations VIP bookings special requests and guest concerns professionally and efficiently
• Coordinate closely with Front Office Revenue Management Sales and other departments to ensure seamless guest experiences from reservation through departure
• Assist in managing group reservations rooming lists and allotments in coordination with the Sales team
• Prepare and review daily weekly and monthly reservation reports including pick-up cancellations no-shows and booking trends
• Monitor reservation quality standards and ensure compliance with hotel policies brand standards and operational procedures
• Assist with training onboarding and performance development of Reservations Agents
• Stay informed of local events market trends and hotel promotions to effectively support guest inquiries and business opportunities
• Perform any other duties assigned by management to support the efficient operation of the Reservations Department

Qualifications

• Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent
• Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations
• Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)
• Excellent communication skills in English, both written and verbal
• Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties
• Detail-oriented with a high level of accuracy in data entry and information management
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexible schedule, including availability to work evenings, weekends, and holidays as required
• Knowledge of hospitality industry standards and best practices
• Demonstrated sales skills and ability to up-sell hotel services
• Ability to remain calm and professional under pressure
• Cultural sensitivity and adaptability to work in a diverse environment

Additional Information

• Enjoy discounted Heartist rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Continuous learning and investment into your capability.
• This role requires: Fluency in EnglishSaudis only