Rooms Division Manager at Kerten Hospitality

Kerten Hospitality; Jeddah; On-site; SAR 335,000 - 502,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth

Inclusive Environment

Job summary

The House Hotel Jeddah is seeking a seasoned Rooms Division Manager to lead Front Office, Housekeeping, Guest Relations, Concierge, Reservations, and Laundry with a focus on service excellence in a coastal city.

You will collaborate with Revenue, Sales, and Engineering to optimize occupancy, maintain brand standards, and guide pre-opening or seasonal ramp-ups while building a high-performing team focused on guest satisfaction.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Minimum 5 years in Rooms Division in hospitality.
• At least 2 years in a managerial or supervisory role.
• Strong knowledge of Front Office and Housekeeping operations.
• Proficiency with hotel systems (PMS Opera) and Microsoft Office.
• Fluent in English; Arabic is an advantage.

Responsibilities

• Oversee all Rooms Division operations including Front Office, Housekeeping, Guest Relations, Concierge, Reservations, and Laundry.
• Drive guest satisfaction by monitoring feedback and implementing action plans.
• Work closely with Revenue and Sales to maximize occupancy and RevPAR through pricing strategies.
• Prepare and manage the Rooms Division budget, forecasts, and variance analyses.
• Ensure rooms and public areas meet high standards of cleanliness and presentation with Engineering coordination.
• Recruit, train, coach, and develop Rooms Division teams.
• Ensure compliance with local regulations, health and safety standards, security procedures, and company policies across all Rooms departments.
• Support pre-opening or seasonal ramp-up activities, including setup and SOP development.
• Handle VIP arrivals, group movements, and escalated guest concerns with professionalism.
• Provide operational insights and recommendations to hotel management.

Skills

Rooms Division

Front Office

Housekeeping

Revenue management

Budgeting

PMS Opera

English proficiency

Pre-opening experience

Education

Bachelor's degree in Hospitality Management

Related field experience

Tools

PMS Opera

Microsoft Office

Job description

Rooms Division Manager The House Hotel, Jeddah

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability.

KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers.

The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region.

An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact

Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

The House Hotel Jeddah King Road Positioned along the energy of the Red Sea coastline, The House Hotel Jeddah is conceived as a contemporary urban escape - where coastal lifestyle meets modern hospitality. With 129 carefully curated rooms, the property brings together comfort, design, and effortless living, anchored by a vibrant signature restaurant that acts as both a social hub and a culinary destination. Location: On Saudi Arabia's western shore, Jeddah stands as one of the Kingdom's most dynamic cities - a place where seaside living, culture, and modern life intersect. From the lively Jeddah Corniche to the historic streets of Al-Balad, a UNESCO World Heritage site, the city offers a unique blend of heritage and contemporary experiences. Jeddah is served by King Abdulaziz International Airport (JED), located approximately 20 km from the city center, ensuring strong connectivity both regionally and internationally.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Oversee all Rooms Division operations, including Front Office, Housekeeping, Guest Relations, Concierge, Reservations, and Laundry, ensuring seamless service delivery and brand standards.
• Drive guest satisfaction by monitoring feedback, online reviews, and guest satisfaction scores, and implementing action plans to continuously improve the guest experience.
• Work closely with the Revenue and Sales teams to maximize occupancy, ADR, and RevPAR through effective inventory management, upselling, and pricing strategies.
• Prepare and manage the Rooms Division budget, forecasts, and variance analyses, controlling labor and operating costs while maintaining service quality.
• Ensure rooms and public areas meet the highest standards of cleanliness, maintenance, and presentation in coordination with Engineering.
• Recruit, train, coach, and develop Rooms Division teams, conducting performance reviews and fostering a culture of service excellence and accountability.
• Ensure compliance with local regulations, health and safety standards, security procedures, and company policies across all Rooms departments.
• Support pre-opening or seasonal ramp-up activities, including departmental setup, SOP development, system configuration, and team onboarding.
• Handle VIP arrivals, group movements, and escalated guest concerns with professionalism and discretion.
• Provide operational insights and recommendations to hotel management to support decision making.

EXPERIENCE & SKILLS

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
• 5 years of Rooms Division experience in hospitality, with at least 2 years in a managerial or supervisory role (e.g., Front Office Manager or Executive Housekeeper).
• Strong knowledge of Front Office and Housekeeping operations, brand standards, and guest service best practices.
• Solid understanding of revenue management principles, budgeting, and departmental cost control.
• Experience in pre-opening phases or project setup is a significant advantage.
• High proficiency in hotel systems (PMS such as Opera, housekeeping and guest feedback platforms) and Microsoft Office.
• Fluent in English; Arabic is an advantage.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day - connecting, innovating, curating, and leading the way together.