Reservation Agent

Accor; Medina; On-site; SAR 40,000 - 80,000; Full time

Benefits offered by this job

Discounted Accor rates

Academy learning programs

Career development across the world

Planet 21 CSR activities

Job summary

Accor in Medina is seeking a Reservations Agent to welcome guests and reflect the exceptional experience they can expect on arrival. The role focuses on offering friendly service, up-selling to maximize revenue, and assisting guests with information and special requests.

You will book room reservations, enter rooming lists, and maintain accurate information in the system while providing tailored guest experiences.

Qualifications

• English language skills with guest-focused mindset required.
• Experience in luxury hotels advantageous.

Responsibilities

• Consistently offer exceptional friendly and engaging service.
• Ensure the best selection for the guest and maximize revenue through up-selling.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservation requests, enter rooming lists, and update accurate information in the system.

Skills

English Language - 1-2 year experience

Job description

Reservations Agent

You are the beginning of an exceptional guest experience As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

What is in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing

• Consistently offer exceptional friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests enter rooming lists and update accurate information in the system

Qualifications

• Your experience and skills include English Language - 1-2 year experience in luxury hotels Guest focused personality is essential
• Your experience and skills include: English Language - 1-2 year experience in luxury hotels Guest focused personality is essential