Renewals & ARR Growth Specialist (Equity Options)

Foodics

Saudi Arabia

On-site

SAR 100,000 - 167,000

Full time

6 days ago

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Job summary

Foodics, based in Riyadh with offices across the GCC, is seeking a Renewal Specialist to manage a portfolio of customers and own renewals, churn prevention, and ARR retention. This role focuses on delivering ongoing value beyond renewals and acting as a trusted customer success partner.

You will proactively engage customers with health-check calls, identify risks and expansion opportunities, coordinate with Support, Product, and Finance to resolve issues, maintain accurate CRM data, and strive

Qualifications

1-3 years of experience in Customer Success, Account Management, Renewals, or Support.
Experience with SaaS or subscription-based products is a strong plus.
Strong communication skills (Arabic required English is a plus).
Customer-centric mindset with problem-solving skills.
Comfortable working with targets related to retention, churn, and ARR.

Responsibilities

Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.
Proactively manage customer relationships and act as the primary point of contact.
Conduct a minimum of 4 structured health-check calls per customer per year.
Identify risks, dissatisfaction signals, and expansion opportunities early.
Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).
Track and follow up on open issues until full resolution.
Maintain accurate customer data, renewal status, and risk indicators in CRM systems.
Take accountability for churn reduction and ARR retention within the assigned portfolio.