Merchant Success & Onboarding Specialist

Foodics; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Bonuses

Employee shares

Hybrid work setups

Annual learning stipend

Job summary

Foodics is hiring a Merchant Success Specialist in Riyadh to ensure a smooth journey from contract to full utilization of Foodics Pay, CDS, and Foodics One. You will drive onboarding, installation, and ongoing merchant support, collaborating with finance, engineering and support teams.

You will monitor utilization, address merchant questions, and proactively prevent churn while pursuing process improvements across the Pay cycle. Willingness to relocate to Riyadh is expected.

Qualifications

• Strong Excel and data analysis skills to monitor onboarding and utilization.
• Clear communication with finance, engineering and support teams.
• Proactive problem-solving to prevent churn and optimize pay cycles.
• Understanding of payment regulations and local rules is a plus.

Responsibilities

• Track registrations and ensure 24-hour updates across systems.
• Oversee Pay installation, SLA adherence with vendors and accurate onboarding.
• Conduct post-live check-ins to train and assist merchants.
• Educate merchants about new releases, features and offers.
• Explain reconciliation cycles and answer merchant questions.
• Monitor device usage and communicate to maximize service adoption.
• Identify churn risks from daily reports and take preventive actions.
• Suggest process improvements across the Pay cycle with cross-team collaboration.

Skills

Excel

Data analysis

Communication

Problem-solving

Regulatory knowledge

Job description

Foodics is hiring a Merchant Success Specialist in Riyadh to ensure a smooth journey from contract to full utilization of Foodics Pay, CDS, and Foodics One. You will drive onboarding, installation, and ongoing merchant support, collaborating with finance, engineering and support teams.

You will monitor utilization, address merchant questions, and proactively prevent churn while pursuing process improvements across the Pay cycle. Willingness to relocate to Riyadh is expected.