SaaS Renewals & Retention Specialist (GCC)

Foodics; Medina; On-site; SAR 60,000 - 120,000; Full time

Benefits offered by this job

Bonuses and equity

Learning stipend

Career growth opportunities

Autonomy and mentoring

Job summary

Foodics is seeking a Renewal Specialist to manage a portfolio of customers, ensuring timely renewals and ARR retention. You will act as a trusted customer success partner with direct ownership of churn prevention and value realization.

You will conduct regular health-check calls, identify risks early, coordinate with Support, Product and Finance to resolve issues, maintain accurate CRM data, and pursue retention targets across the Saudi/GCC market.

Qualifications

• 1-3 years of experience in Customer Success, Account Management, Renewals, or Support.
• Experience with SaaS or subscription-based products is a plus.
• Strong communication skills; Arabic required; English is a plus.
• Customer-centric mindset with problem-solving skills.
• Comfortable working with targets related to retention, churn, and ARR.

Responsibilities

• Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.
• Proactively manage customer relationships and act as the primary point of contact.
• Conduct a minimum of 4 structured health-check calls per customer per year.
• Identify risks, dissatisfaction signals, and expansion opportunities early.
• Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).
• Track and follow up on open issues until full resolution.
• Maintain accurate customer data, renewal status, and risk indicators in CRM systems.
• Take accountability for churn reduction and ARR retention within the assigned portfolio.

Skills

Customer success

Account management

Renewals

Communication

Arabic

English

Tools

Salesforce

Zendesk

Job description

Foodics is seeking a Renewal Specialist to manage a portfolio of customers, ensuring timely renewals and ARR retention. You will act as a trusted customer success partner with direct ownership of churn prevention and value realization.

You will conduct regular health-check calls, identify risks early, coordinate with Support, Product and Finance to resolve issues, maintain accurate CRM data, and pursue retention targets across the Saudi/GCC market.