Business Development Manager

Client of imploy; Riyadh; Presencial; SAR 90.000 - 150.000; Jornada completa

Descripción de la vacante

Client of imploy seeks a proactive Customer Success Specialist to build strong relationships with customers, ensuring they receive maximum value from our products and services while supporting long-term satisfaction and retention.

The ideal candidate will onboard customers, guide product adoption, monitor engagement, and coordinate with internal teams to resolve inquiries, focusing on growth opportunities and high-quality service.

Formación

• Bachelor’s degree in business or related field.
• Experience in Customer Success, Account Management, Customer Service, or Sales is preferred.
• Excellent verbal and written communication skills in English.
• Strong relationship-building and problem-solving abilities.
• Proficiency in Microsoft Office and CRM tools.
• Ability to work independently in a remote environment.

Responsabilidades

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong relationships with customers to ensure a positive experience.
• Guide customers through onboarding and product adoption processes.
• Monitor customer engagement and identify opportunities to improve satisfaction and retention.
• Address customer inquiries and coordinate solutions with internal teams.
• Conduct regular follow-ups to understand customer needs and gather feedback.
• Identify opportunities for account growth and collaborate with the sales team when appropriate.
• Maintain accurate customer records and activity updates within company systems.
• Support the achievement of customer retention and satisfaction objectives.

Conocimientos

Communication skills

Relationship building

Problem solving

Remote work

Customer-centric

Organization

Time management

Educación

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Herramientas

Microsoft Office

CRM tools

Descripción del empleo

Job Overview

We are looking for a proactive and customer-focused Customer Success Specialist to join our team In this role you will be responsible for building strong relationships with customers ensuring they receive maximum value from our products and services and supporting long-term customer satisfaction and retention The ideal candidate is an excellent communicator who enjoys helping customers achieve their goals while contributing to business growth

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong relationships with customers to ensure a positive experience
• Guide customers through onboarding and product adoption processes
• Monitor customer engagement and identify opportunities to improve satisfaction and retention
• Address customer inquiries and coordinate solutions with internal teams
• Conduct regular follow-ups to understand customer needs and gather feedback
• Identify opportunities for account growth and collaborate with the sales team when appropriate
• Maintain accurate customer records and activity updates within company systems
• Support the achievement of customer retention and satisfaction objectives

Qualifications

• Bachelor s degree in Business Administration Marketing Communications or a related field
• Previous experience in Customer Success Account Management Customer Service or Sales is preferred
• Excellent verbal and written communication skills in English
• Strong relationship-building and problem-solving abilities
• Proficiency in Microsoft Office and customer relationship management tools
• Ability to work independently in a remote environment

Requirements

• Strong organizational and time-management skills
• Customer-centric mindset with a passion for delivering exceptional service
• Reliable internet connection and a suitable remote work environment
• Ability to manage multiple customer accounts effectively