Head of Customer Success — Remote, AI‑Driven Onboarding

Jobgether; Saudi Arabia; Remoto; SAR 335.000 - 670.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Equity participation and QBX tokens

40-hour workweek

24 days annual leave

Shape and lead CS function as first CS

Descrizione del lavoro

Jobgether is seeking a strategic Head of Customer Success to own onboarding and lifecycle management for a B2B loyalty platform. This fully remote role involves launching partners, optimizing campaigns, and driving long-term value, with AI-powered workflows to streamline operations.

You will shape a first‑of‑its‑kind CS function in a fast-paced, international startup environment. As the lone CS lead, you will implement scalable processes, manage CRM data with HubSpot, and collaborate with sales

Competenze

• Fluency in German and English with excellent written and verbal communication.
• 5+ years in customer success, account management, or partner onboarding in loyalty, SaaS, or payments.
• Proven ability to manage customer relationships from onboarding to ongoing engagement.
• Experience with AI tools (e.g., Claude) to design workflows and automations.
• Knowledge of API integrations, web links, vouchers, and campaign dashboards.
• Hands-on experience with HubSpot or similar CRM platforms.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Empathetic, consultative communication blending human judgment and AI insights.
• Comfortable working across teams/time zones in a remote environment.
• Ownership mindset to establish and improve a CS function.

Mansioni

• Own end-to-end onboarding for B2B customers, from setup to ongoing success.
• Guide partners through launch checklists, integration, and campaign reviews.
• Manage relationships with active customers to maximize loyalty value.
• Collaborate with sales to align CS strategy and track performance.
• Improve visibility and campaign performance across partner channels.
• Ensure brand-aligned communications and materials.
• Maintain a high-quality CRM environment with AI-assisted data enrichment and pipeline accuracy.
• Conduct regular reviews, analyze data, and identify opportunities to improve engagement.
• Use AI to categorize support tickets, draft responses, and speed resolutions.
• Prepare asynchronous updates and document decisions across distributed teams.
• Build scalable CS processes to support long-term growth.

Conoscenze

German & English

Onboarding leadership

Customer success

Remote collaboration

Strumenti

HubSpot

Claude AI

Descrizione del lavoro

Jobgether is seeking a strategic Head of Customer Success to own onboarding and lifecycle management for a B2B loyalty platform. This fully remote role involves launching partners, optimizing campaigns, and driving long-term value, with AI-powered workflows to streamline operations.

You will shape a first‑of‑its‑kind CS function in a fast-paced, international startup environment. As the lone CS lead, you will implement scalable processes, manage CRM data with HubSpot, and collaborate with sales