Regional After-Sales Excellence Lead

Changan MEA; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

CHANGAN Automobile is seeking an experienced regional after-sales planning lead to optimize service networks across the Riyadh region. You will oversee network layout, monitor operations, and drive improvements in dealer capabilities.

Candidates should hold a Bachelor's degree or higher with 3+ years in automotive after-sales, and be fluent in English and Arabic with strong communication and coordination skills.

Qualifications

• Bachelor's degree or above, with more than 3 years of work experience.
• Understand the basic knowledge of the automobile industry, import and export business knowledge and after-sales service process.
• Excellent listening, speaking, reading and writing skills (English, Arabic, etc.).
• Good communication, good coordination and execution skills, and a strong sense of responsibility.

Responsibilities

• Responsible for the planning and layout optimization of regional after-sales service networks.
• Responsible for monitoring and improving regional after-sales service operation.
• Lead the inspection and evaluation of dealer service capabilities, formulate rectification plans, and drive their implementation.
• Lead the assessment of new dealers' service capabilities prior to onboarding, as well as the negotiation, signing, and renewal of after-sales service agreements.
• Responsible for continuously monitoring and improving regional user satisfaction.
• Responsible for developing and executing the annual after-sales service plan for the regional market.
• Responsible for tracking and researching regional service policies, regulations, and market intelligence.
• Lead the preparation of after-sales service support for new vehicle launches in the regional market.

Skills

After-sales

English

Arabic

Communication

Coordination

Education

Bachelor's degree or above

Job description

CHANGAN Automobile is seeking an experienced regional after-sales planning lead to optimize service networks across the Riyadh region. You will oversee network layout, monitor operations, and drive improvements in dealer capabilities.

Candidates should hold a Bachelor's degree or higher with 3+ years in automotive after-sales, and be fluent in English and Arabic with strong communication and coordination skills.