Regional Service Specialist

Changan MEA; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

CHANGAN Automobile is seeking an experienced regional after-sales planning lead to optimize service networks across the Riyadh region. You will oversee network layout, monitor operations, and drive improvements in dealer capabilities.

Candidates should hold a Bachelor's degree or higher with 3+ years in automotive after-sales, and be fluent in English and Arabic with strong communication and coordination skills.

Qualifications

• Bachelor's degree or above, with more than 3 years of work experience.
• Understand the basic knowledge of the automobile industry, import and export business knowledge and after-sales service process.
• Excellent listening, speaking, reading and writing skills (English, Arabic, etc.).
• Good communication, good coordination and execution skills, and a strong sense of responsibility.

Responsibilities

• Responsible for the planning and layout optimization of regional after-sales service networks.
• Responsible for monitoring and improving regional after-sales service operation.
• Lead the inspection and evaluation of dealer service capabilities, formulate rectification plans, and drive their implementation.
• Lead the assessment of new dealers' service capabilities prior to onboarding, as well as the negotiation, signing, and renewal of after-sales service agreements.
• Responsible for continuously monitoring and improving regional user satisfaction.
• Responsible for developing and executing the annual after-sales service plan for the regional market.
• Responsible for tracking and researching regional service policies, regulations, and market intelligence.
• Lead the preparation of after-sales service support for new vehicle launches in the regional market.

Skills

After-sales

English

Arabic

Communication

Coordination

Education

Bachelor's degree or above

Job description

CHANGAN Automobile is one of the four major Chinese automobile groups, boasting a heritage spanning 164 years and 41 years of car manufacturing experience. We have 14 manufacturing bases and 39 plants worldwide. As a leading Chinese car manufacturer, CHANGAN Automobile has self-owned brands including CHANGAN UNI, CHANGAN NEVO, CHANGAN LCV, DEEPAL, and AVATR, and joint venture brands including CHANGAN Ford, CHANGAN Mazda, and JMC. In 2021, the cumulative sales of CHANGAN's self-owned brand exceeded 20 million units. Up till April 2024, the cumulative sales of Chinese brands under CHANGAN exceeded 26.33 million units.

CHANGAN Automobile has more than 18,000 engineers and technicians from 31 countries around the world and has established R&D network of ten cities in six countries in Chongqing, Beijing, Shanghai, Dingzhou in Hebei, Hefei in Anhui, Turin in Italy, Yokohama in Japan, Birmingham in the UK, Detroit in the US and Munich in Germany. We have a professional automotive R&D process and testing & verification system, to ensure that each product can endure more than 10 years or 260,000 km of use.

• Responsible for the planning and layout optimization of regional after-sales service networks;
• Responsible for monitoring and improving regional after-sales service operation;
• Lead the inspection and evaluation of dealer service capabilities, formulate rectification plans, and drive their implementation;
• Lead the assessment of new dealers' service capabilities prior to onboarding, as well as the negotiation, signing, and renewal of after-sales service agreements;
• Responsible for continuously monitoring and improving regional user satisfaction;
• Responsible for developing and executing the annual after-sales service plan for the regional market;
• Responsible for tracking and researching regional service policies, regulations, and market intelligence;
• Lead the preparation of after-sales service support for new vehicle launches in the regional market.
• Bachelor's degree or above, with more than 3 years of work experience;
• Understand the basic knowledge of the automobile industry, import and export business knowledge and after-sales service process;
• Excellent listening, speaking, reading and writing skills (English, Arabic, etc.);
• Good communication, good coordination and execution skills, and a strong sense of responsibility;
• Preference will be given to candidates with a degree in automotive-related fields or those with experience in automotive after-sales service;