Front Office Manager (Saudi)

فنادق مادن Maden Hotels; Medina Province; On-site; SAR 167,000 - 234,000; Full time

Job summary

فنادق مادن Maden Hotels is seeking a Front Office Manager to supervise all front office operations, ensuring exceptional guest experiences and maintaining the hotel’s esteemed image. This role focuses on delivering warm welcomes at check-in/check-out, addressing guest feedback, and coordinating with Reservations and Sales to maximize occupancy.

The ideal candidate will have a bachelor's degree in hospitality or related field, at least 5 years in the hotel industry with 2 years in a supervisory

Qualifications

• Bachelor's degree in Hospitality, Management, or related field.
• Minimum of 5 years of experience in the hotel industry, including 2 years in a supervisory or managerial position in the Front Office.
• Knowledge of hotel reservation systems and related software.
• Proficiency in English.

Responsibilities

• Supervise all front office operations, including reception, guest services, concierge, and reservations, to ensure a premium hospitality experience.
• Ensure a warm, professional welcome for guests during check-in and check-out in line with service standards.
• Monitor and address guest feedback and complaints promptly to ensure satisfaction.
• Coordinate with Reservations and Sales to optimize occupancy and hotel capacity.
• Enforce hotel policies and procedures and ensure staff adherence to regulations and guidelines.
• Collaborate with Housekeeping, Security, F&B, and Engineering for smooth operations and guest satisfaction.
• Select, train, and develop front office staff and conduct regular performance evaluations.
• Oversee readiness and maintenance of front office facilities and equipment for efficient operations.
• Prepare and submit routine and performance reports to the supervisor.

Skills

Proficiency in English

Education

Bachelor4s degree in Hospitality or related field

Tools

Hotel reservation systems

Job description

Supervising all Front Office operations to ensure the highest levels of service and comfort for guests, achieve guest satisfaction, and maintain the hotel's distinguished image, while adhering to approved regulations, procedures, and the hotel's operational policies.

Responsibilities :

• Supervise all front office operations, including reception, guest services, concierge, and reservations, to ensure the delivery of an exceptional hospitality experience.
• Ensure a warm and professional welcome for guests during check-in and check-out in accordance with hotel service standards, reflecting the hotel’s brand identity.
• Monitor and address guest feedback and complaints promptly and effectively to ensure guest satisfaction.
• Oversee occupancy levels and coordinate continuously with the Reservations and Sales Departments to maximize the hotel’s operational capacity.
• Implement approved hotel policies and procedures and ensure staff adherence to relevant regulations and internal guidelines.
• Coordinate and collaborate with other departments such as Housekeeping, Security, Food & Beverage, and Engineering to ensure smooth operations and guest satisfaction.
• Select, train, and develop front office employees, and conduct regular performance evaluations to maintain a high level of professional service.
• Supervise the readiness and maintenance of front office facilities and equipment to ensure an organized and efficient working environment at all times.
• Prepare and submit operational and periodic reports to the immediate supervisor, including performance indicators, guest feedback, and satisfaction levels.
• Approve and follow up on the training plan for all front office sections to enhance team efficiency and sustain service excellence.

Requirements :

• Bachelor's degree in Hospitality, Management, or a related field.
• Minimum of 5 years of experience in the hotel industry, including 2 years in a supervisory or managerial position in the Front Office.
• Knowledge of hotel reservation systems and related software.
• Proficiency in English