Receptionist

IHG Hotels & Resorts; Al Khobar; On-site; SAR 50,000 - 70,000; Full time

Job summary

IHG Hotels & Resorts in Al Khobar seeks a reception/office support professional to provide front-desk service for the Corporate Office on a rotating basis, adhering to company standards.

You will greet visitors, answer routine inquiries, manage conference room scheduling, issue badges, validate parking, and maintain a neat lobby while delivering courteous, professional service to colleagues and guests.

Qualifications

• High school diploma or equivalent is required.
• Experience as a receptionist or in customer service is preferred in a corporate environment.

Responsibilities

• Receive visitors and direct them appropriately.
• Respond to routine inquiries and escalate complex issues to the manager.
• Maintain knowledge of internal organizational changes and structure.
• Keep lobby area neat; host/hostess and offer beverages to guests.
• Schedule lobby conference rooms as needed.
• Validate parking passes for guests and visitors.
• Process name badges for visitors and maintain security protocols.

Skills

Customer service

Typing 45 wpm

Interpersonal skills

Phone etiquette

Education

High School Diploma or equivalent

Tools

PC software

Job description

Role Purpose

Under general supervision, provides reception for the Company's Corporate Office and general office support for the Corporate Services department on a rotating basis in accordance with the Company's standards.

Key Accountabilities

• Receive visitors (i.e. vendors, applicants, clients, etc.) as appropriate.
• Respond to visitors' routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.
• Maintain current knowledge of the Company's internal organizational changes and structure.
• Ensure that lobby reception area is neat and presentable at all times; serve as host/hostess and ensure beverages are available for guests.
• Schedule Lobby conference rooms as needed.
• Responsible for validating parking passes as appropriate.
• Responsible for processing name badges for guests and visitors.
• Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

Key Skills & Experiences

Education - High School Diploma or equivalent.

Experience - At least one year as a receptionist or customer service representative in a corporate environment.

Technical Skills and Knowledge -

• Good customer service skills and general office experience.
• Basic knowledge of PC software. Ability to type at least 45 wpm.
• Good interpersonal and communication skills required greeting visitors; good phone etiquette.
• General knowledge of Company organizational structures/functions preferred in order to direct calls and visitors.