Program Manager - KSA

Dsquares; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive well-being insurance

Annual profit share

Hybrid work environment

Birthday offs

Mobile allowances

Transportation support

Job summary

Dsquares is seeking a senior Loyalty & CRM leader to take direction from the Account Director and translate program strategy into actionable marketing through the team. You will coordinate across partnerships, insights, and Marcom to deliver engaging loyalty initiatives and strong program outcomes.

Responsibilities include budget planning, building business cases for new launches, and presenting to management.

Qualifications

• Excellent understanding of loyalty marketing and current trends.
• Strong financial management and budget control.
• Strong presentation skills in development and delivery.
• Demonstrable creative and strategic thinking.
• Experience in loyalty programs and CRM.
• 7+ years in CRM and Loyalty programs on the vendor side.
• 3+ years in program and account management.

Responsibilities

• Translate program strategy into actionable marketing through the team.
• Coordinate cross-functional stakeholders and drive loyalty initiatives.
• Plan and execute loyalty campaigns to engage members and partners.
• Ensure flawless customer experience and base retention across the program.
• Manage budget planning, investments, and business cases for launches.
• Represent loyalty in management reviews with updates on achievements.
• Prepare presentations and analyses for periodic reviews.
• Identify new business opportunities and monitor the market.

Skills

Loyalty marketing

CRM

Data analysis

Budget management

Presentation skills

Strategic thinking

Cross-functional leadership

Education

Bachelor's Degree in Business Administration / Marketing or equivalent

Tools

CRM software

Job description

• Taking the direction from the Account Director on the program strategy and business objectives to get that translated into actionable marketing through the team members.
• Cross functional coordination and demonstrate high level of understanding with loyalty related activities and bring synergy among all stake holders.
• Plan and execute loyalty initiatives to bring engagement among program members, revenue and participation from partners.
• Responsible for executing all strategic initiatives for the program that ensures a flawless customer experience, base retention, build imagery and create a positive image for the program and company.
• Budget planning, financial matters, new investments, building and evaluating business cases for new launches, promotions, new projects etc.
• Representing the loyalty department in front of management, other functions and execution teams so as they are updated on program achievements and requirements.
• Build documents, presentations and spread sheets on new projects, program updates, analytics, new insights and all initiatives under program.
• Build presentations for Weekly, Monthly, Quarterly and Periodic reviews for management
• Build case studies on the program achievements and map with competition.
• Manage the day-to-day program operations not limited to direct marketing, insights based planning, cross coordination with Partnership, Insights, Ops, promotions and Marcom teams.
• Identify and work to identify new business opportunities and competition in the market
• Coordinate and launch the program campaigns and promotions as per the agreed roadmap and be an active member in handling the marcom related activities.

Requirements

• Excellent understanding of loyalty marketing and current trends
• Highly Analytical with a full understanding of the dependency of data within marketing programs and understanding of best practices for working with and analyzing data to derive business insight.
• Strong financial management/ budget control
• Strong presentation skills both in development and delivery
• Demonstrable creative and strategic thinking. Strong writing skills
• Strong enthusiasm and knowledge of loyalty programs and CRM
• 7+ years' experience of working on CRM and Loyalty programs on the Vendor side.
• 3+ years' experience in program and account management role
• Experience in the Telecom or loyalty industry will be an advantage
• Bachelor's Degree in Business Administration / Marketing or equivalent from an accredited university

Benefits

• Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
• Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
• Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
• Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.