Enterprise Loyalty Operations Specialist

ReThink Recruitment; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

ReThink Recruitment is looking for an Enterprise Loyalty Operations Specialist in Riyadh, Saudi Arabia. This role focuses on improving operational systems for the loyalty department and managing support services effectively. Candidates should have at least 3 years of operational management experience, a Bachelor’s degree in Business, Marketing, or Economics, and proficiency in both Arabic and English. Prior experience in the telecom sector and loyalty programs is advantageous. Strong multitasking and communication skills are essential for success.

Qualifications

• Minimum 3 years of hands-on experience in managing operations.
• Prior experience in the telecom sector recommended.
• Prior exposure in loyalty programmes recommended.

Responsibilities

• Improve/monitor the operational systems supporting the loyalty department.
• Support better management reporting and information flow.
• Manage and increase efficiency of Support Services.

Skills

Multitasking skills

Organisational abilities

Business acumen

Communication skills

Education

Bachelor’s degree in Business/Marketing/Economics

Tools

Word

Excel

PowerPoint

Job description

Enterprise Loyalty Operations Specialist

Responsibilities & Duties

• Improve/monitor the operational systems, processes and policies in support of the loyalty department
• Support better management reporting, information flow and management, business process and planning
• Manage and increase the effectiveness and efficiency of Support Services through improvements to each function
• Management of agency budget in coordination with the management and development of individual program budgets
• Oversee the procedures and policies, set and maintain productivity and quality standards
• Coordination and communication between support and business functions
• Assists in troubleshooting and resolving operational issues
• Maintains and distributes department related information on a regular basis

Qualifications/Experience Requirements

• Minimum 3 years of hands‑on experience in managing operations
• Bachelor’s degree in Business/Marketing/Economics
• Prior experience in the telecom sector recommended
• Prior exposure in loyalty programmes recommended

Essential experience / Knowledge

• Multitasking skills and organisational abilities
• Business acumen and extensive communication skills
• Experience in process engineering is a plus

Other Requirements and/or Specified Certificates / Skills

• Proficient with Word, Excel and Powerpoint
• Proficient in Arabic and English