Product Specialist - Orthopedic (Trauma)

Zahrawi Group; Al Khobar; On-site; SAR 89,000 - 179,000; Full time

Job summary

Zahrawi Group in Saudi Arabia seeks a Product Specialist to promote our medical devices and services, identify new sales opportunities, negotiate contracts, and ensure customer satisfaction to maximize profits.

You will apply product knowledge, analyze market trends, support product launches and events, deliver demonstrations, and build strong customer relationships while upholding Zahrawi standards.

Qualifications

• Strong product knowledge and ability to promote medical devices/services
• Ability to analyze market trends and assess new products
• Experience in negotiating contracts and pricing packages

Responsibilities

• Conduct market research to identify potential new customers.
• Analyse market trends to assess new products, including advantages and disadvantages.
• Assist in the planning and execution of new product launches and events.
• Maintain technical knowledge by attending workshops and reviewing publications.
• Establish contact with potential customers to introduce products and assess needs.
• Provide demonstrations and gather feedback from prospective customers.
• Negotiate contracts and packages with customers.
• Ensure all contract details comply with Zahrawi rules and regulations.
• Perform periodic sales reporting to the Line Manager.
• Coordinate with procurement & logistics to ensure timely delivery of products.
• Coordinate with the Finance Department to ensure accurate invoicing and collections.
• Deliver training sessions to customers on equipment usage.

Skills

Market research

Negotiation

Product demos

Customer relations

Sales reporting

Training delivery

Job description

Job Summary

The Product Specialist will be responsible for promoting products and services, identifying new sales opportunities, negotiating contracts, and ensuring customer satisfaction to maximize profits. They must possess product knowledge, analyze market trends, and develop strategies for sales, pricing, and profitability while recommending improvements to drive revenue growth.

Accountabilities

Market Knowledge:

• Conduct market research to identify potential new customers.
• Analyse market trends to assess new products, including their advantages and disadvantages.
• Assist in the planning and execution of new product launches and events.
• Maintain technical knowledge by attending workshops, reviewing industry publications, networking, benchmarking best practices and engaging in professional societies to stay current with best practices.

Business Development:

• Establish contact with potential customers to introduce our products, assess their needs, and explain how we can assist them.
• Offer support, information, and guidance to prospective customers through product demonstrations and collecting their feedback.
• Follow up with new customers post-demo to negotiate contracts and packages.
• Ensure all contract details are in full compliance with our rules and regulations.
• Conduct regular visits to customers to ensure quality service and report sales leads to the team.

Marketing:

• Coordinate with the Marketing Department for any new materials that need to be done.

Sales:

• Maintain relationships with existing customers by offering support, information, and guidance.
• Recommend new products based on customers' needs to strengthen the relationship.
• Provide existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Answer product-related queries from customers in a professional and timely manner.
• Suggest service improvements to enhance the customer relationship.
• Provide valuable product recommendations and suggestions to customers to drive revenue growth.
• Negotiate contracts and packages with existing customers.
• Ensure quality service by adhering to Zahrawi standards.
• Contribute to team goals by achieving annual targets set by the management and assisting the team when required.

Operating Theatre (If Applicable):

• Assist in surgeries by accompanying doctors and nurses, providing support with any equipment-related issues they may encounter during procedures.

Reports:

• Periodic reporting to the Line Manager.

Data Track:

• Prepare and maintain reports by collecting, analysing, and summarizing sales data, ensuring accurate record-keeping of all transactions.

Orders:

• Place orders with the concerned purchase coordinator.
• Follow up with the Procurement & Logistics team with regards to sending them the products and ensuring that they reach them on time.

Invoicing:

• Coordinate with the Finance Department to ensure accurate invoicing and follow up on payments and collections.

Delivery:

• Coordinate with the warehouse for timely deliveries.

Application:

• Deliver training sessions to customers on equipment usage.
• Assist the customers with operating the equipment.
• Conduct validation tests with the customers to ensure proper understanding of equipment functionality.
• Address and resolve any issues encountered by customers during equipment use.