Process Improvement & Analytics Specialist

Medtronic plc; Jeddah; Hybrid; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Flexible benefits package

Job summary

Medtronic plc in Jeddah, Saudi Arabia is seeking a Customer Care & Business Process Improvement Specialist to enhance efficiency and customer experience across the Middle East operations. The role blends data analytics, process improvement, and digital solutions, with a hybrid work model combining remote work and on-site presence based on business needs.

You will partner with Solutions and cross-functional teams, develop dashboards with Power BI, support orders, and drive continuous improvement

Qualifications

• 2-3 years of experience in process improvement and root-cause analysis.
• Proficiency in data analytics and dashboard development.
• Power BI experience; SAP ERP is an advantage.
• Strong communication and stakeholder coordination skills.

Responsibilities

• Identify, assess, and implement business process improvements across the Customer Care organization to enhance efficiency, quality, scalability, and customer experience.
• Partner closely with Solutions and cross-functional teams to translate business requirements into practical process enhancements and digital solutions.
• Develop, maintain, and publish reports, dashboards, and performance insights using tools such as Power BI and AI applications.
• Support Customer Service with customer orders and registrations across relevant channels and ensure accurate and timely order handling.
• Provide insights into Open Order Books, customer credits, returns, pricing differences, stock level risks and opportunities.
• Analyze operational and customer data to identify trends, risks, root causes, and improvement opportunities; recommend corrective actions.
• Lead or contribute to cross-functional projects with clear requirements and timely execution; ensure adoption of new processes or tools.
• Maintain records and support continuous improvement, audit readiness, and operational excellence.

Skills

Power BI

Data analytics

Process improvements

Root-cause analysis

SAP ERP

Stakeholder coordination

Project management

Communication

Tools

SAP ERP

Job description

Medtronic plc in Jeddah, Saudi Arabia is seeking a Customer Care & Business Process Improvement Specialist to enhance efficiency and customer experience across the Middle East operations. The role blends data analytics, process improvement, and digital solutions, with a hybrid work model combining remote work and on-site presence based on business needs.

You will partner with Solutions and cross-functional teams, develop dashboards with Power BI, support orders, and drive continuous improvement