Onsite Customer Order Specialist — Growth & Impact

Medtronic; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Flexible benefits

Medtronic Incentive Plan (MIP)

Career growth opportunities

Job summary

Medtronic seeks an Associate Customer Service Specialist for on-site duties in جدة to handle order management, customer inquiries, payments, and documentation across Saudi Arabia, coordinating with Finance, Sales, and BU managers to ensure timely delivery and service quality.

The role requires at least 2 years in order management or customer service in a multinational setting, with SAP and Excel proficiency, strong communication, and willingness to travel as needed.

Qualifications

• Minimum 2 years work experience in Order Management / Customer Service in a multinational company.
• Experience in Medical Device or Pharma is preferred.
• Proficiency in SAP and MS Office (Excel) is required.
• Strong communication and relationship-building abilities.
• Willing to travel as needed.

Responsibilities

• Direct contact person for all customer orders management within the region for all of Medtronic Saudi Arabia’s Business units and for Medtronic International Customer Care & Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation.
• Working in close cooperation with the Customer Care & Supply Chain Manager, Business Unit Managers and Finance Manager.
• Support sales activities and contributes to structural improvement projects.
• Represents company to external and internal customers
• Process and follow up on customer orders in compliance with current policies, procedures, and work instructions
• Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers
• Support sales contracts and related documentation
• Develop and maintain close day-to-day relationships with distributors and service providers
• Maintain accurate Customer and Material Master Files
• Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements
• Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
• Management of customer complaints and return process
• Coordination on warranty issues
• Maintenance of return acceptance criteria
• Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers
• Support organizing of excellent, efficient third-party warehousing & distribution operations
• Support of establishing of effective quality management system

Tools

SAP

MS Office (Excel)

Job description

Medtronic seeks an Associate Customer Service Specialist for on-site duties in جدة to handle order management, customer inquiries, payments, and documentation across Saudi Arabia, coordinating with Finance, Sales, and BU managers to ensure timely delivery and service quality.

The role requires at least 2 years in order management or customer service in a multinational setting, with SAP and Excel proficiency, strong communication, and willingness to travel as needed.