Hybrid: Customer Care Process Excellence Analyst

Medtronic plc; Saudi Arabia; Híbrido; SAR 180.000 - 260.000; Jornada completa

Descripción de la vacante

Medtronic plc in Saudi Arabia seeks a Customer Care and Business Process Improvement Specialist to optimize processes, implement digital solutions, and deliver actionable performance insights. You will partner with Solutions and cross-functional teams to translate requirements into practical improvements and ensure timely, accurate order handling across channels.

You will develop reports and dashboards, using Power BI and AI-enabled tools to monitor service levels, inventory, and customer

Formación

• 2-3 years of experience in process improvement, problem solving, and root-cause analysis, preferably in Supply Chain and Customer Service activities.
• Proficiency in data analytics, performance reporting, and dashboard development, preferably using Power BI.
• SAP ERP experience is an advantage.

Responsabilidades

• Identify assess and implement business process improvements across the Customer Care organization to enhance efficiency quality scalability and customer experience
• Partner closely with Solutions and cross-functional teams to translate business requirements into practical process enhancements and digital solutions using available tools
• Develop maintain and publish reports dashboards and performance insights that support organizational goals service targets and informed decision-making using tools such as Power BI and artificial intelligence applications
• Support Customer Service team with customer orders and registrations across relevant channels including web-based platforms and ensure accurate and timely order handling
• Provide insights into OOB Open order Books customer credits returns pricing differences Stock levels risks and opportunities
• Analyze operational and customer data to identify trends risks root causes and improvement opportunities and recommend practical corrective or preventive actions
• Lead or contribute to cross-functional projects ensuring clear requirements timely execution effective stakeholder communication and sustainable adoption of new processes or tools
• Maintain accurate records comply with applicable policies and procedures and support continuous improvement audit readiness and operational excellence

Conocimientos

Process improvement

Data analytics

Project management

Cross-functional collaboration

Herramientas

Power BI

SAP ERP

AI tools

Descripción del empleo

Medtronic plc in Saudi Arabia seeks a Customer Care and Business Process Improvement Specialist to optimize processes, implement digital solutions, and deliver actionable performance insights. You will partner with Solutions and cross-functional teams to translate requirements into practical improvements and ensure timely, accurate order handling across channels.

You will develop reports and dashboards, using Power BI and AI-enabled tools to monitor service levels, inventory, and customer