Business Process Improvement Analyst

Medtronic plc; Jeddah; Hybrid; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Flexible benefits package

Job summary

Medtronic plc in Jeddah, Saudi Arabia is seeking a Customer Care & Business Process Improvement Specialist to enhance efficiency and customer experience across the Middle East operations. The role blends data analytics, process improvement, and digital solutions, with a hybrid work model combining remote work and on-site presence based on business needs.

You will partner with Solutions and cross-functional teams, develop dashboards with Power BI, support orders, and drive continuous improvement

Qualifications

• 2-3 years of experience in process improvement and root-cause analysis.
• Proficiency in data analytics and dashboard development.
• Power BI experience; SAP ERP is an advantage.
• Strong communication and stakeholder coordination skills.

Responsibilities

• Identify, assess, and implement business process improvements across the Customer Care organization to enhance efficiency, quality, scalability, and customer experience.
• Partner closely with Solutions and cross-functional teams to translate business requirements into practical process enhancements and digital solutions.
• Develop, maintain, and publish reports, dashboards, and performance insights using tools such as Power BI and AI applications.
• Support Customer Service with customer orders and registrations across relevant channels and ensure accurate and timely order handling.
• Provide insights into Open Order Books, customer credits, returns, pricing differences, stock level risks and opportunities.
• Analyze operational and customer data to identify trends, risks, root causes, and improvement opportunities; recommend corrective actions.
• Lead or contribute to cross-functional projects with clear requirements and timely execution; ensure adoption of new processes or tools.
• Maintain records and support continuous improvement, audit readiness, and operational excellence.

Skills

Power BI

Data analytics

Process improvements

Root-cause analysis

SAP ERP

Stakeholder coordination

Project management

Communication

Tools

SAP ERP

Job description

Flexible Work Arrangement

Jeddah, Makkah, Saudi Arabia

Full time

R76559

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Customer Care & Business Process Improvement Specialist supports reliable, efficient, and customer-focused operations by managing customer care activities, improving business processes, implementing digital solutions, and delivering actionable performance insights. The role collaborates across functions to strengthen service levels, operational discipline, inventory efficiency, and the end-to-end customer experience.

This position reports to the Country Head of the Customer Care and Order Operations (CCOO) organization for the Middle East. The role follows a hybrid working model, combining remote work with on-site presence based on business needs and local workplace guidelines. The position does not require travel, enabling the successful candidate to focus on close collaboration with local and regional partners while supporting operational priorities and continuous improvement initiatives.

Responsibilities may include the following and other duties may be assigned:

• Identify, assess, and implement business process improvements across the Customer Care organization to enhance efficiency, quality, scalability, and customer experience.

• Partner closely with Solutions and cross-functional teams to translate business requirements into practical process enhancements and digital solutions using available tools.

• Develop, maintain, and publish reports, dashboards, and performance insights that support organizational goals, service targets, and informed decision-making, using tools such as Power BI and artificial intelligence applications.

• Support Customer Service team with customer orders and registrations across relevant channels, including web-based platforms, and ensure accurate and timely order handling.

• Provide insights into OOB (Open order Books), customer credits, returns, pricing differences, Stock levels risks and opportunities

• Analyze operational and customer data to identify trends, risks, root causes, and improvement opportunities, and recommend practical corrective or preventive actions.

• Lead or contribute to cross-functional projects, ensuring clear requirements, timely execution, effective stakeholder communication, and sustainable adoption of new processes or tools.

• Maintain accurate records, comply with applicable policies and procedures, and support continuous improvement, audit readiness, and operational excellence.

Required Knowledge and Experience:

• 2-3 years of Experience in process improvement, problem solving, and root-cause analysis, preferably in Supply Chain and Customer Service activities.

• Proficiency in data analytics, performance reporting, and dashboard development, preferably using Power BI. SAP ERP experience is an advantage.

• Ability to use digital and artificial intelligence tools responsibly to improve reporting, productivity, and decision support.

• Sound project management, prioritization, and stakeholder coordination skills.

• Strong written and verbal communication skills, with the ability to explain complex issues clearly.

• High attention to detail, accuracy, accountability, and compliance.

• Ability to work effectively across functions and manage multiple priorities in a fast-paced environment.

• Strong customer service and customer relationship management capabilities is preferable with demonstrated knowledge of business operations, order management, and inventory processes.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

• A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives

Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team

With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer

By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first

Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies

No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world

Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care

Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .