Associate Customer Service Specialist at Medtronic

Medtronic; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Flexible benefits

Medtronic Incentive Plan (MIP)

Career growth opportunities

Job summary

Medtronic seeks an Associate Customer Service Specialist for on-site duties in جدة to handle order management, customer inquiries, payments, and documentation across Saudi Arabia, coordinating with Finance, Sales, and BU managers to ensure timely delivery and service quality.

The role requires at least 2 years in order management or customer service in a multinational setting, with SAP and Excel proficiency, strong communication, and willingness to travel as needed.

Qualifications

• Minimum 2 years work experience in Order Management / Customer Service in a multinational company.
• Experience in Medical Device or Pharma is preferred.
• Proficiency in SAP and MS Office (Excel) is required.
• Strong communication and relationship-building abilities.
• Willing to travel as needed.

Responsibilities

• Direct contact person for all customer orders management within the region for all of Medtronic Saudi Arabia’s Business units and for Medtronic International Customer Care & Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation.
• Working in close cooperation with the Customer Care & Supply Chain Manager, Business Unit Managers and Finance Manager.
• Support sales activities and contributes to structural improvement projects.
• Represents company to external and internal customers
• Process and follow up on customer orders in compliance with current policies, procedures, and work instructions
• Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers
• Support sales contracts and related documentation
• Develop and maintain close day-to-day relationships with distributors and service providers
• Maintain accurate Customer and Material Master Files
• Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements
• Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
• Management of customer complaints and return process
• Coordination on warranty issues
• Maintenance of return acceptance criteria
• Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers
• Support organizing of excellent, efficient third-party warehousing & distribution operations
• Support of establishing of effective quality management system

Tools

SAP

MS Office (Excel)

Job description

Apply for Associate Customer Service Specialist at Medtronic in جدة, S02, SA.

This Full time on site position offers great opportunities for career growth. Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Responsibilities may include the following and other duties may be assigned:

• Direct contact person for all customer orders management within the region for all of Medtronic Saudi Arabia’s Business units and for Medtronic International Customer Care & Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care & Supply Chain Manager, Business Unit Managers and Finance Manager.
• Support sales activities and contributes to structural improvement projects.
• Represents company to external and internal customers
• Process and follow up on customer orders in compliance with current policies, procedures, and work instructions
• Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers
• Support sales contracts and related documentation
• Develop and maintain close day-to-day relationships with distributors and service providers
• Maintain accurate Customer and Material Master Files
• Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements
• Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
• Management of customer complaints and return process
• Coordination on warranty issues
• Maintenance of return acceptance criteria
• Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers
• Support organizing of excellent, efficient third-party warehousing & distribution operations
• Support of establishing of effective quality management system

Required Knowledge and Experience:

• Minimum 2 years work experience in Order Management / Customer Service in a multinational company
• Work experience in Medical Device or Pharma
• SAP
• MS Office (Excel)
• Excellent communication skills and relationship-building abilities
• Wiling to Travel

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values. We recognize their contributions.
• They share in the success they help to create.
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).