Business Process Improvement Analyst

Medtronic plc; Saudi Arabia; Ibrido; SAR 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Medtronic plc in Saudi Arabia seeks a Customer Care and Business Process Improvement Specialist to optimize processes, implement digital solutions, and deliver actionable performance insights. You will partner with Solutions and cross-functional teams to translate requirements into practical improvements and ensure timely, accurate order handling across channels.

You will develop reports and dashboards, using Power BI and AI-enabled tools to monitor service levels, inventory, and customer

Competenze

• 2-3 years of experience in process improvement, problem solving, and root-cause analysis, preferably in Supply Chain and Customer Service activities.
• Proficiency in data analytics, performance reporting, and dashboard development, preferably using Power BI.
• SAP ERP experience is an advantage.

Mansioni

• Identify assess and implement business process improvements across the Customer Care organization to enhance efficiency quality scalability and customer experience
• Partner closely with Solutions and cross-functional teams to translate business requirements into practical process enhancements and digital solutions using available tools
• Develop maintain and publish reports dashboards and performance insights that support organizational goals service targets and informed decision-making using tools such as Power BI and artificial intelligence applications
• Support Customer Service team with customer orders and registrations across relevant channels including web-based platforms and ensure accurate and timely order handling
• Provide insights into OOB Open order Books customer credits returns pricing differences Stock levels risks and opportunities
• Analyze operational and customer data to identify trends risks root causes and improvement opportunities and recommend practical corrective or preventive actions
• Lead or contribute to cross-functional projects ensuring clear requirements timely execution effective stakeholder communication and sustainable adoption of new processes or tools
• Maintain accurate records comply with applicable policies and procedures and support continuous improvement audit readiness and operational excellence

Conoscenze

Process improvement

Data analytics

Project management

Cross-functional collaboration

Strumenti

Power BI

SAP ERP

AI tools

Descrizione del lavoro

A Day in the Life The Customer Care amp Business Process Improvement Specialist supports reliable efficient and customer-focused operations by managing customer care activities improving business processes implementing digital solutions and delivering actionable performance insights The role collaborates across functions to strengthen service levels operational discipline inventory efficiency and the end-to-end customer experience This position reports to the Country Head of the Customer Care and Order Operations CCOO organization for the Middle East The role follows a hybrid working model combining remote work with on-site presence based on business needs and local workplace guidelines The position does not require travel enabling the successful candidate to focus on close collaboration with local and regional partners while supporting operational priorities and continuous improvement initiatives

Responsibilities

• Identify assess and implement business process improvements across the Customer Care organization to enhance efficiency quality scalability and customer experience
• Partner closely with Solutions and cross-functional teams to translate business requirements into practical process enhancements and digital solutions using available tools
• Develop maintain and publish reports dashboards and performance insights that support organizational goals service targets and informed decision-making using tools such as Power BI and artificial intelligence applications
• Support Customer Service team with customer orders and registrations across relevant channels including web-based platforms and ensure accurate and timely order handling
• Provide insights into OOB Open order Books customer credits returns pricing differences Stock levels risks and opportunities
• Analyze operational and customer data to identify trends risks root causes and improvement opportunities and recommend practical corrective or preventive actions
• Lead or contribute to cross-functional projects ensuring clear requirements timely execution effective stakeholder communication and sustainable adoption of new processes or tools
• Maintain accurate records comply with applicable policies and procedures and support continuous improvement audit readiness and operational excellence

Required Knowledge and Experience

• 2-3 years of Experience in process improvement, problem solving, and root-cause analysis, preferably in Supply Chain and Customer Service activities.
• Proficiency in data analytics, performance reporting, and dashboard development, preferably using Power BI.
• SAP ERP experience is an advantage.
• Ability to use digital and artificial intelligence tools responsibly to improve reporting, productivity, and decision support.
• Sound project management, prioritization, and stakeholder coordination skills.
• Strong written and verbal communication skills, with the ability to explain complex issues clearly.
• High attention to detail, accuracy, accountability, and compliance.
• Ability to work effectively across functions and manage multiple priorities in a fast-paced environment.
• Strong customer service and customer relationship management capabilities is preferable with demonstrated knowledge of business operations, order management, and inventory processes.