Guest Experience Front Desk Lead

NOVOTEL; Riyadh; On-site; SAR 39,000 - 61,000; Full time

Job summary

Tamayyaz in Riyadh, Saudi Arabia, is seeking a professional Receptionist to be the first point of contact for visitors, clients and staff. You will create a welcoming environment and support daily office operations with professionalism and discretion.

You will greet guests, manage calls, schedule appointments and coordinate with multiple departments. Saudi nationals are required for this role, with bilingual Arabic/English preferred to enhance guest experience.

Qualifications

• Excellent interpersonal and communication skills both verbal and written.
• Strong phone etiquette and professional telephone manner.
• Proficiency with Microsoft Office Suite and email systems.
• Exceptional organizational and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy in administrative tasks.
• Customer service orientation with a commitment to excellence.
• Professional appearance and demeanor.
• Ability to work independently and as part of a team.
• Preferred bilingual proficiency in Arabic and English.
• Preferred prior experience in a receptionist or front desk role.
• Preferred familiarity with reception management software or phone systems.
• Saudi national Required.

Responsibilities

• Greet and welcome visitors, clients and employees with a friendly and professional demeanor.
• Answer screen and route incoming phone calls to appropriate departments or personnel.
• Schedule and manage appointments using office management systems.
• Maintain an organized reception area and ensure it reflects the organization s professional standards.
• Perform general administrative duties including data entry, filing and document management.
• Assist with onboarding processes and provide information to new visitors.
• Coordinate with various departments to ensure smooth office operations.
• Manage office supplies and equipment as needed.
• Handle inquiries professionally and direct them to the appropriate personnel.
• Maintain confidentiality and adhere to company policies and procedures.

Skills

Interpersonal skills

Verbal and written communication

Phone etiquette

Microsoft Office Suite

Email systems

Organizational skills

Time management

Multitasking

Attention to detail

Customer service

Professional appearance

Teamwork

Bilingual Arabic/English

Reception/front desk experience

Familiarity with reception software/电话

Tools

Microsoft Office Suite

Email systems

Reception management software

Phone systems

Job description

Tamayyaz in Riyadh, Saudi Arabia, is seeking a professional Receptionist to be the first point of contact for visitors, clients and staff. You will create a welcoming environment and support daily office operations with professionalism and discretion.

You will greet guests, manage calls, schedule appointments and coordinate with multiple departments. Saudi nationals are required for this role, with bilingual Arabic/English preferred to enhance guest experience.