Pre-Opening Luxury Commercial Coordinator

Novotel & ibis Balikpapan; Medina; On-site; SAR 90,000 - 130,000; Full time

Job summary

Faena The Red Sea seeks a Commercial Coordinator to support the Commercial team during pre-opening and launch. You will handle inquiries, proposals and client communications, coordinating with Sales, Events, Revenue, Marketing, Reservations and Operations to drive revenue across segments.

You will maintain CRM data, assist with reports and budgets, and ensure flawless administrative support and client experience in a fast-paced luxury environment.

Qualifications

• Minimum 1–3 years of experience in hotel sales coordination or commercial support.
• Experience in luxury hospitality brands preferred.
• Excellent written and verbal communication with polished client-facing etiquette.

Responsibilities

• Provide day-to-day administrative support to the Sales team, ensuring smooth and efficient operations
• Prepare sales proposals, contracts, presentations and client correspondence in line with brand standards
• Respond promptly and professionally to incoming sales enquiries and route opportunities to the appropriate team members
• Coordinate appointments, client meetings, site inspections, familiarization trips and sales travel schedules
• Maintain accurate account profiles, activity logs, leads and pipeline updates in Delphi, Salesforce CRM systems
• Track production reports, account performance and sales activity summaries for leadership review
• Assist in preparing monthly reports, budgets, forecasts and market intelligence updates
• Support contract administration including rate loading requests, agreement follow-up and documentation filing
• Liaise with Reservations and Operations teams to ensure accurate handover of bookings, VIP arrivals and client requirements
• Assist with trade shows, road shows, networking events and promotional activations
• Coordinate the distribution of collateral, fact sheets, presentations and promotional materials to clients and partners
• Ensure all files, databases and department records remain organized and up to date
• Support pre-opening commercial initiatives including database building, lead generation tracking and launch readiness tasks
• Maintain confidentiality, professionalism and exceptional service standards in all communications

Skills

Sales coordination

CRM systems

Proposal management

Executive support

Tools

Microsoft Office

Excel

PowerPoint

Salesforce

Delphi

Opera

Lanyon/Cvent

Job description

Faena The Red Sea seeks a Commercial Coordinator to support the Commercial team during pre-opening and launch. You will handle inquiries, proposals and client communications, coordinating with Sales, Events, Revenue, Marketing, Reservations and Operations to drive revenue across segments.

You will maintain CRM data, assist with reports and budgets, and ensure flawless administrative support and client experience in a fast-paced luxury environment.