Luxury Hotel Pre-Opening Commercial Coordinator

Vochure; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

Faena The Red Sea seeks a Commercial Coordinator to support the Sales team with administration, client coordination, and CRM updates during the pre-opening phase and launch. You will help manage enquiries, prepare proposals, and ensure accurate reporting across Delphi and Salesforce.

The role requires 1–3 years in hotel sales or commercial support within luxury brands, strong Excel/PowerPoint skills, and fluency in English and Arabic.

Qualifications

• Minimum 1–3 years of experience in hotel sales coordination, reservations, administration, or commercial support.
• Previous experience within luxury hospitality or lifestyle brands preferred.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with polished client-facing etiquette.
• Detail-oriented with strong follow-up and problem-solving abilities.
• Positive, proactive, and service-driven attitude.
• Ability to work in a fast-paced pre-opening environment with agility and professionalism.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
• Experience with Opera, Delphi, Salesforce, Lanyon / Cvent, or similar hotel systems preferred.
• Fluent English and Arabic is mandatory.

Responsibilities

• Provide day-to-day administrative support to the Sales team, ensuring smooth and efficient operations.
• Prepare sales proposals, contracts, presentations, and client correspondence in line with brand standards.
• Respond promptly and professionally to incoming sales enquiries and route opportunities to the appropriate team members.
• Coordinate appointments, client meetings, site inspections, familiarization trips, and sales travel schedules.
• Maintain accurate account profiles, activity logs, leads, and pipeline updates in Delphi / Salesforce CRM systems.
• Track production reports, account performance, and sales activity summaries for leadership review.
• Assist in preparing monthly reports, budgets, forecasts, and market intelligence updates.
• Support contract administration including rate loading requests, agreement follow-up, and documentation filing.
• Liaise with Reservations and Operations teams to ensure accurate handover of bookings, VIP arrivals, and client requirements.
• Assist with trade shows, road shows, networking events, and promotional activations.
• Coordinate the distribution of collateral, fact sheets, presentations, and promotional materials to clients and partners.
• Ensure all files, databases, and department records remain organized and up to date.
• Support pre-opening commercial initiatives including database building, lead generation tracking, and launch readiness tasks.
• Maintain confidentiality, professionalism, and exceptional service standards in all communications.

Skills

Hotel Sales

Reservations

Administration

CRM Systems

Excel

PowerPoint

Salesforce

Delphi

Opera

Arabic

English

Tools

Lanyon / Cvent

Opera

Delphi

Job description

Faena The Red Sea seeks a Commercial Coordinator to support the Sales team with administration, client coordination, and CRM updates during the pre-opening phase and launch. You will help manage enquiries, prepare proposals, and ensure accurate reporting across Delphi and Salesforce.

The role requires 1–3 years in hotel sales or commercial support within luxury brands, strong Excel/PowerPoint skills, and fluency in English and Arabic.