PowerGen Service Operations Leader

Cummins Arabia; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

An international power solutions company is looking for a Service Operations Manager in Al Khobar, Saudi Arabia. This role requires leading service teams, handling complex business problems, and ensuring high customer satisfaction levels. Applicants should have extensive experience in PowerGen and Diesel Engine Service within relevant industries, as well as a Bachelor's Degree in Engineering. Strong team management and understanding of service KPIs are essential for this position. The company offers a full-time schedule and competitive work environment.

Qualifications

• 6-10 years of experience in PowerGen and Diesel Engine Service in Oil and Gas, Marine, Mining or similar industry.
• Experience in Team Management (Technicians, Supervisors).
• Understanding of Service KPIs, Customer Satisfaction, and Profitability.
• Knowledge of KSA/Gulf Market.
• Bachelor's Degree in Engineering (Mechanical/Electrical).
• Knowledge of Cummins Products is preferred.

Responsibilities

• Manages all operations, including service staff and supervisors; resolves complex business problems.
• Provides employees timely and constructive performance feedback.
• Regularly reviews key performance indicators for service operations.
• Ensures service quality meets company standards and customer satisfaction.
• Establishes goals and targets for service operations.

Job description

An international power solutions company is looking for a Service Operations Manager in Al Khobar, Saudi Arabia. This role requires leading service teams, handling complex business problems, and ensuring high customer satisfaction levels. Applicants should have extensive experience in PowerGen and Diesel Engine Service within relevant industries, as well as a Bachelor's Degree in Engineering. Strong team management and understanding of service KPIs are essential for this position. The company offers a full-time schedule and competitive work environment.