Pilgrimage Travel Advisor for Hajj & Umrah

AIR SAFFAR AND TOURS LTD; Makkah Region; On-site; SAR 56,000 - 112,000; Full time

Job summary

HajjGuider is seeking a Travel Consultant to assist UK pilgrims in choosing and preparing for Hajj and Umrah journeys, providing clear, practical guidance on flights, hotels, and planning.

The role focuses on explaining package differences, answering pilgrim questions via phone, WhatsApp, or email, and coordinating with partners to support families through the details that matter: flights, hotel distance, rooming, documents, mobility, and timing.

Qualifications

• Hajj, Umrah, or Muslim travel sector experience
• Strong spoken and written English
• Good attention to detail with dates, documents, and itinerary notes
• Experience handling customer enquiries by phone, WhatsApp, or email

Responsibilities

• Speaking with pilgrims and families about Hajj and Umrah plans
• Helping compare packages, hotels, flight options, and rooming choices
• Explaining practical preparation steps in plain English
• Coordinating with internal team members and partners
• Keeping notes accurate so follow-up is smooth
• Helping improve our planning resources based on real customer questions

Skills

English proficiency

Customer service

Communication

Job description

HajjGuider is seeking a Travel Consultant to assist UK pilgrims in choosing and preparing for Hajj and Umrah journeys, providing clear, practical guidance on flights, hotels, and planning.

The role focuses on explaining package differences, answering pilgrim questions via phone, WhatsApp, or email, and coordinating with partners to support families through the details that matter: flights, hotel distance, rooming, documents, mobility, and timing.