\"Travel Consultant\"

AIR SAFFAR AND TOURS LTD; Makkah Region; On-site; SAR 56,000 - 112,000; Full time

Job summary

HajjGuider is seeking a Travel Consultant to assist UK pilgrims in choosing and preparing for Hajj and Umrah journeys, providing clear, practical guidance on flights, hotels, and planning.

The role focuses on explaining package differences, answering pilgrim questions via phone, WhatsApp, or email, and coordinating with partners to support families through the details that matter: flights, hotel distance, rooming, documents, mobility, and timing.

Qualifications

• Hajj, Umrah, or Muslim travel sector experience
• Strong spoken and written English
• Good attention to detail with dates, documents, and itinerary notes
• Experience handling customer enquiries by phone, WhatsApp, or email

Responsibilities

• Speaking with pilgrims and families about Hajj and Umrah plans
• Helping compare packages, hotels, flight options, and rooming choices
• Explaining practical preparation steps in plain English
• Coordinating with internal team members and partners
• Keeping notes accurate so follow-up is smooth
• Helping improve our planning resources based on real customer questions

Skills

English proficiency

Customer service

Communication

Job description

Travel Consultant

Help UK pilgrims choose and prepare for Hajj and Umrah journeys with clear, practical guidance.

• Flights
• Hotels
• Guidance

HajjGuider is looking for a travel consultant who understands pilgrimage planning and can help families make careful, confident decisions.

This is a practical role for someone who can explain package differences clearly, respond to pilgrim questions, and support people through the details that matter: flights, hotel distance, rooming, documents, mobility, and timing.

What the role involves

• Speaking with pilgrims and families about Hajj and Umrah plans
• Helping compare packages, hotels, flight options, and rooming choices
• Explaining practical preparation steps in plain English
• Coordinating with internal team members and partners
• Keeping notes accurate so follow-up is smooth
• Helping improve our planning resources based on real customer questions

Who this may suit

This may suit someone with Hajj or Umrah travel experience, pilgrimage operations experience, or strong customer advisory experience in a travel setting.

You should be calm, clear, organised, and respectful with families who may be making one of the biggest travel decisions of their lives.

Useful experience

• Hajj, Umrah, or Muslim travel sector experience
• Strong spoken and written English
• Good attention to detail with dates, documents, and itinerary notes
• Experience handling customer enquiries by phone, WhatsApp, or email