Director, Direct Hajj Business Center

Client of Rawaj Company for Recruitment; Riyadh; On-site; SAR 900,000 - 1,500,000; Full time

Job summary

Direct Hajj Center in Riyadh seeks a Director to provide end-to-end leadership, strategic direction, and operational readiness for the Direct Hajj business model. You will oversee strategy, programs, and multi-functional teams to deliver a seamless pilgrim experience.

The role requires 20+ years in senior leadership within complex operational environments, deep knowledge of the Hajj ecosystem, and proven ability to manage budgets, KPIs, and cross-border government relationships.

Qualifications

• 20+ years of progressive leadership experience in complex operations.
• Senior level experience managing large teams and programs.
• Deep knowledge of the Hajj and Umrah ecosystem.

Responsibilities

• Lead strategy and performance of the Direct Hajj Business Center.
• Oversee end-to-end pilgrim journey and seasonal readiness.
• Drive digital transformation and data-driven decision making.

Skills

Leadership

Strategic planning

Stakeholder management

Hajj ecosystem knowledge

Governance

Digital transformation

Risk management

Job description

Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector The Director of the Direct Hajj Business Center is responsible for the end-to-end leadership strategic direction operational readiness and successful delivery of the Direct Hajj business model The role leads an integrated multi-functional operating environment covering strategy planning operations programs and projects stakeholder management pilgrim services service-provider management digital enablement governance performance management risk crisis management and continuous improvement

Key Accountabilities

• Lead the strategy operating model and overall performance of the Direct Hajj Business Center
• Develop and execute integrated Hajj plans covering operations services resources timelines and seasonal readiness
• Oversee the end-to-end pilgrim journey and ensure effective coordination across all operational touchpoints
• Lead cross-functional teams programs and strategic initiatives to ensure timely and effective execution
• Manage relationships with government entities participating countries regulators partners and service providers
• Oversee service-provider performance contractual commitments SLAs and service quality
• Lead operational risk crisis management and business continuity planning particularly during peak Hajj periods
• Monitor budgets resources KPIs and operational performance and ensure corrective actions are implemented when required
• Drive digital transformation systems integration and data-driven decision-making across the Center
• Lead continuous improvement initiatives to enhance operational efficiency stakeholder alignment and the overall pilgrim experience

Knowledge, Skills, and Experience We Are Looking For:

20+ years of progressive professional experience , particularly within complex, multidisciplinary operational environments. Significant senior leadership experience managing large teams, departments, programs and strategic or operational initiatives. Deep, demonstrable experience within the Hajj and Umrah ecosystem . Strong practical knowledge of the Direct Hajj model . Experience working with participating countries, country representatives, government entities, regulators, service providers and other Hajj stakeholders. Strong exposure to Hajj-season operations, including the Holy Sites and peak operational periods. Demonstrated experience in strategy execution, operational planning, program and project management. Experience managing complex service-delivery ecosystems and multiple third-party providers. Experience in operational risk, crisis management, business continuity and high-pressure decision-making. Experience managing budgets, resources, operational performance and KPIs. Experience leading digital-transformation or systems-integration initiatives. Experience in international and multicultural operating environments is highly preferred.