Riyadh Front Desk Lead — Patient Experience

Alyne; Riyadh; On-site; SAR 78,000 - 123,000; Full time

Job summary

Alyne in Riyadh is seeking a dedicated front desk receptionist to lead day-to-day patient reception, manage appointments, payments, and inquiries. You will be the front-line ambassador, ensuring a smooth, friendly experience for every patient.

You will work closely with the Clinic Manager and healthcare team to maintain an organized, welcoming environment and deliver high-standard service, while handling multiple tasks with calm efficiency.

Qualifications

• Diploma or higher required.
• 2-3 years of relevant work experience.
• Experience in reception, customer service, hospitality or healthcare is preferred.
• Fluent Arabic and strong conversational English.
• Warm, confident and professional communication.
• Strong organization and time management; ability to prioritize in a busy environment.
• High-standard service mindset with genuine interest in patient experience.
• Comfortable with basic math and day-to-day calculations, including handling payments accurately.
• Familiar with everyday digital tools, online platforms and scheduling systems.
• Reliable, proactive and team-oriented.
• Experience in healthcare, hospitality or other high-standard service environments.
• Proficient with modern workplace systems.

Responsibilities

• Lead the day-to-day front desk and patient reception experience.
• Manage appointments, payments and patient communication.
• Handle phone, WhatsApp and in-clinic enquiries professionally.
• Follow up with patients and help keep them on track with scheduled care.
• Work closely with Clinic Manager, chiropractors and Chiropractic Assistants.
• Maintain an organized, welcoming and high-standard front desk environment.

Skills

Front desk experience

Customer service

Communication

Time management

Education

Diploma or higher

Tools

Scheduling systems

Digital tools

Job description

Alyne in Riyadh is seeking a dedicated front desk receptionist to lead day-to-day patient reception, manage appointments, payments, and inquiries. You will be the front-line ambassador, ensuring a smooth, friendly experience for every patient.

You will work closely with the Clinic Manager and healthcare team to maintain an organized, welcoming environment and deliver high-standard service, while handling multiple tasks with calm efficiency.