Outlet Manager - Lead Sales & Guest Experience (Jeddah)

Raffles Hotels & Resorts; Saudi Arabia; On-site; SAR 268,000 - 357,000; Full time

Job summary

Raffles Hotels & Resorts in Jeddah, Saudi Arabia is seeking an experienced Outlet Manager to lead operations at our retail location. You will supervise staff, drive sales, manage inventory, and ensure exceptional customer experiences while maximizing profitability.

The ideal candidate will have strong leadership, operational excellence, and a commitment to service. English fluency is essential; Arabic is a plus. This role offers growth opportunities within a global hospitality brand.

Qualifications

• Minimum 3 years in retail/outlet management.
• Proven track record of leading and motivating teams.
• Strong proficiency with POS systems and retail software.
• Ability to analyze sales data and drive growth.
• Excellent customer service orientation and communication skills.
• Financial acumen with budgeting and cost control experience.
• English proficiency; Arabic language skills are a plus.
• Familiarity with the Saudi Arabian retail market.

Responsibilities

• Oversee daily outlet operations and ensure compliance with company policies and procedures.
• Supervise, train, and motivate a diverse team of staff to achieve performance targets and high service standards.
• Manage sales performance, analyze metrics, and implement strategies to drive revenue growth.
• Maintain accurate inventory records, conduct stock audits, and optimize inventory levels.
• Ensure exceptional customer service by establishing and enforcing service standards.
• Manage budgets, control expenses, and prepare financial reports for profitability.
• Resolve customer complaints and staff conflicts promptly and professionally.
• Customize store displays and promotions to boost engagement and brand visibility.
• Conduct performance reviews and provide feedback to team members.
• Collaborate with regional management to implement company initiatives.

Skills

Leadership

Sales analysis

Budgeting

Customer service

English fluency

Arabic helpful

Tools

POS systems

Job description

Raffles Hotels & Resorts in Jeddah, Saudi Arabia is seeking an experienced Outlet Manager to lead operations at our retail location. You will supervise staff, drive sales, manage inventory, and ensure exceptional customer experiences while maximizing profitability.

The ideal candidate will have strong leadership, operational excellence, and a commitment to service. English fluency is essential; Arabic is a plus. This role offers growth opportunities within a global hospitality brand.